Receptionist
2 weeks ago
We are looking for an experienced, vibrant Receptionist to join our Front Office team at our Hotel at V&A Waterfront, Cape Town.
This Position is for you IF you can:
- Welcome the guest on arrival with attentiveness, interest and a smile.
- Ensure an efficient service whilst remaining friendly, courteous and available
- Contributes, through warm gestures and a personal approach, to encouraging customer loyalty
- Anticipate customer needs, providing a response to every request as soon as possible, handling complaints and grievances, informing his or her manager of any problems
- Multi-task, carrying out activities relating to reception, the cash register, the switchboard
- Handle telephone calls, message-taking (managing the switchboard and front desk)
- Log reservations
- Implement check-ins and check-outs in compliance with internal procedures
- Inform the guests of the terms of their stay, services offered by the hotel and their schedule
- Alert other departments of any malfunction of which the customer informs him/her (floors, technical)
- Communicate constantly with the restaurant team
- Have proven experience as a receptionist for the last 2 years
What awaits you:
- A competitive salary and great benefits
- Discounted stays in all properties
- Training and support - so that you can grow and shine
- An annual performance bonus
- Being part of an ever-growing international brand, as well as being part of a dynamic team
To apply, please send your updated CV as well as contactable references.
**Experience**:
- front office: 2 years (required)
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