Contact Centre QA and Training Manager

Our client has an opportunity available for a Customer Service QA and Training Manager.Requirements: Relevant Diploma, degree or equivalent - essential.Relevant Courses or Certifications in Quality Assurance, Learning & Development, or equivalent experience would be advantageous.3+ years’ experience in customer interfacing within a Customer Service...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

Western Cape, CPT - CBD - (Market related, Negotiable) Recruitng for a ICT Manager with Contact Center experience. **5+ years of experience in Contact Centre management.** Solid track record of driving complex projects with many stakeholders to success. Customer services experience. Total Quality Management Experience / ISO9001 Experience in Agile...

**Job Number** - 71808 **Job Type** - Permanent **Job Title** - Contact Centre Sales Expert **Computer Skills** - Sales **Industry** - Call Centre **City** - Cape Town **Province** - Western Cape - Do you have a flair for International Inbound Sales?- Our Company is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign....

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received. **Job description & duties**: - To be logged onto the...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following:• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.• Achieve the Operations Financial Targets• Ensuring you have a happy workforce.• Team...

Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queriesA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE   :           PermanentSECTOR         ...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

We are an established International Courier Company seeking to give young individuals from designated groups, with mínimal experience an opportunity to join our Training programme within our Contact Centre and equip themselves with skills that will enable them to work in a contact Centre environment. The position will be based at our office in Airport...

A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Admin / Call CentreBASIC SALARY : R11,000START DATE : A.S.A.P / ImmediateREQUIREMENTS:2 years proven client service/call centre experienceMedical Aid...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

HEAD : QUALITY, TECHNICAL TRAINING & CHANGE MANAGEMENT (JOB NUMBER: HOD QA,TT,CM 280224) **Main Purpose statement** The primary purpose of the role is to enable optimal service to customers and improve the working lives of our teams by shaping and leading the quality assurance, change management and technical/ functional training of the organisation. **Key...

Our client in Cape Town is looking for a Training Manager to join their fast-growing team. The primary role of the job is to manage and process trainers and training leads aligned to the process. **Essential Functions**: Coach and mentor process trainers Facilitate training classes as needed Administer Training Needs Analysis, and come up with action...

Our client is seeking a **Centre Manager**, which will be responsible for the success of their **Cape Town** branch. Their aim is to add onto their expertise in running a profitable business, retaining clients and exceeding client expectations. **The responsibilities are listed below, however is not limited to**: - Be the first point of contact for all...

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

**Main Purpose statement** The primary purpose of the role is to enable optimal service to customers and improve the working lives of our teams by shaping and leading the quality assurance, change management and technical/ functional training of the organisation. **Key Responsibilities** - Management of the QA environment by leveraging industry best...

Main Purpose statementThe primary purpose of the role is to enable optimal service to customers and improve the working lives of our teams by shaping and leading the quality assurance, change management and technical/ functional training of the organisation.   Key Responsibilities•Management of the QA environment by leveraging industry best practices to...