Operations Manager
Found in: Talent ZA C2 - 2 weeks ago
You will be fully responsible to manage the end to end Operations for our new Retail Client.
Your duties will include, but not be limited to the following:
• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.
• Achieve the Operations Financial Targets
• Ensuring you have a happy workforce.
• Team development and succession.
• Governance and compliance.
Qualifications
Minimum Requirements:
Qualifications Required
Essential • Matric/Grade 12 Certificate
Preferred • Tertiary qualification in Contact Centre Management or similar • Continuous Improvement E.g., Lean Six Sigma certification
- Experience Required
Essential • Minimum 5 years' experience as a large contact center manager • Thorough knowledge of contact center technology • Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)
Preferred • Proven ability in managing a high performing environment in sales and/or retentions • Contact Centre Leadership • People management • Stakeholder management • Report writing and report presentation • Retail Contact Centre Experience
Additional Information
- Must be willing to work rotational shifts in a 24 by 7 Operation
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