Inbound Client Contact Centre Administrator

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. (Claremont Cape Town) The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department.** (PLEASE NOTE MEDICAL AID CLAIMS ESSENTIAL FOR THIS POSITION - CANDIDATES WITHOUT THIS EXPERIENCE WILL AUTOMATICALLY BE DECLINED)** The contact centre is responsible for the inbound telephonic servicing of the individual...

Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queriesA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE   :           PermanentSECTOR         ...

A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Admin / Call CentreBASIC SALARY : R11,000START DATE : A.S.A.P / ImmediateREQUIREMENTS:2 years proven client service/call centre experienceMedical Aid...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

**Fluent in English**: - **Matric (Grade 12) NSC**: - **Clear criminal and credit records**: - **Preferably 6 - 12 months Contact Centre Experience**: - **Willing to work in a shifted environment**: - **Computer literate( MS word and Excel)**: - **Provide product/serivce information to customers**: - **Resolve customer queries** **Job Type**:...

**Fluent in English**: - **Matric (Grade 12) NSC**: - **Clear criminal and credit records**: - **Preferably 6 - 12 months Contact Centre Experience**: - **Willing to work in a shifted environment**: - **Computer literate( MS word and Excel)**: - **Provide product/serivce information to customers**: - **Resolve customer queries** **Job Type**:...

**MAIN PURPOSE OF JOB**: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. **QUALIFICATION & EXPERIENCE**: *** - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

Our client is seeking to employ individuals living with a disability on a 12 month Contact Centre NQF 2 Learnership opportunity. This role is focused on customer service, administration and client services. **Requirements**: - Clear criminal record - National Senior Matric certificate (Grade 12) - All applicants must have medical proof of disability -...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

Our client, a National Company of 30 years seeks the services of an energetic, friendly, self-driven individual, who enjoys working in a customer service, Call Centre environment and completing administrative tasks. This person will be assisting customer on the inbound customer service line with queries and general administration. **Must be**: -...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following:• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.• Achieve the Operations Financial Targets• Ensuring you have a happy workforce.• Team...

**Contact Centre Learnership** Calling all aspiring contact center agents that are willing to work night shift US hours. **Requirements**: Clear communication of the English language both written & spoken. Grade 11 pass Strong desire to learn and develop. Hunger for growth passionate about customer service This is a potential learnership opportunity where...

Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

Job DescriptionRole Purpose The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their...

**Workforce Manager** Our client is looking for a Workforce Manager tolead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

As the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

Western Cape, CPT - Northern Suburbs - R 9 600 Monthly Basic Plus Commission Our client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023. **Requirements**: - 1 year cold calling experience. - 1 year of customer services experience. - Matric - Must be fluent in Afrikaans and English. - Must reside...