Customer Relationships Manager
3 weeks ago
**PURPOSE OF THIS ROLE**:
The main purpose of this position is to play a vital role in the continued stability and growth of the company, by serving as the front-line representative of the company brand. The customer relationship manager is part of a supportive service-oriented team.
**ROLES AND RESPONSIBILITIES**:
- Identify and resolves customer issues.
- Exercise creative outside the box negotiation skills to ensure customer retention.
- Offer additional or upgrade services, while providing quality customer experience.
- Schedule and complete onsite client retention meetings.
- Track past due date, end of term agreements for purposes of renewal according to SLA.
- Ensure cancelation and early term cancelation penalties is processed and billed through the correct channels.
- Identify and resolves customer issues.
- Exercise creative outside the box negotiation skills to ensure customer retention.
- Reach continually a 50% retentions statistic in accordance with the CRM Policy.
- Offers additional or upgrade services, while providing quality customer experience.
- Schedule and complete onsite client retention meetings.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Work within departmental SLA to ensure positive customer experience.
**COMPETENCIES**:
- A customer-oriented attitude and ability
- An ability to grasp clients’ needs and to increase customer engagement.
- Analytical and time-management skills
- Working with people
- Relating & networking
- Presenting & communicating
- Analysing
- Developing results & meeting customer expectations
- Following instructions & procedures
- Planning & organising
- Relating & networking
- Adhering to principles & values
- Deciding & initiating action
Qualifications:
**QUALIFICATION**
- Grade 12
- Marketing/Business related qualification preferred
**Experience**:
**EXPERIENCE**
- 5 years minimum client relations
- Proven track record of meeting revenue targets
- Background in customer services
-
Customer Relationship Manager
1 week ago
Centurion, South Africa Ziyana Business Consulting Full timeAbout the Role We are currently seeking a Customer Relationship Manager to manage the relationship with current and potential customers to across all our service offerings and contribute to strategic development of service offering. **Qualifications, Skills and Experience**: - Grade 12 - Relevant qualification in Marketing/Sales/Operations - Minimum 3...
-
Customer Relationship Specialist
7 months ago
Centurion, South Africa Bidvest Facilities Management Full timeTo provide business development support to the business engaging with customers to assess service satisfaction, ensure contract retention and support new business acquisition. **KEY PERFORMANCE AREAS (KPAs)** Develop an annual CRM plan that outlines annual objective, planned engagements, new initiatives, research etc. Monthly report on planning and outcomes...
-
Dealership Customer Relationship Manager
5 days ago
Centurion, South Africa Sydsen Full timeOur client, a well-established automotive dealership, is looking for an experienced **Customer Relationship Manager (CRM) **to join their team, based in Centurion. **Requirements**: - Minimum of 5 Years Motor Retail experience with customer handling / relations experience - Post Matric Qualification - Bilingual - English and Afrikaans - Ability to work...
-
Afrikaans Customer Service Consultant
3 weeks ago
Centurion, South Africa Customer Loyalty Consultants Full time**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: Customer Experience Ambassador **Purpose** To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow ups and maintaining excellent...
-
Customer Experience Centre Manager
9 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...
-
Director, Relationship Management
3 months ago
Centurion, South Africa S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 12 **The Role**: The Relationship Manager is a non-sales position which leverages knowledge of the Energy Industry to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global Commodity Insight products. Due to the breadth of knowledge the RM brings to...
-
Strategic Relationships Manager
1 week ago
Centurion, South Africa IQVIA Full timeIQVIA is looking for a **Data Supplier Relationship Manager** This is a critical role for new and current data supplier relationships, contract negotiations, business insights, new data opportunities. Critical to drive Consumer health relationships, MedTech pharmacy software vendors. **DETAILED JOB DESCRIPTION** Data supply relationships management: -...
-
Strategic Relationships Manager
1 day ago
Centurion, South Africa IQVIA Full timeIQVIA is looking for a** Strategic Relationships Manager **for retail clients with specific focus on consumer health brands. This is a critical new role to expand our consumption data feeds for consumer health brands. **DETAILED JOB DESCRIPTION** **Retail data supply relationship management**: - Establish relationships with key retail clients active in...
-
Customer Experience Centre Team Leader
7 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is currently recruiting for a Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective...
-
Customer Relations Manager
6 days ago
Centurion, South Africa Bluespec Holdings Full time**Main Duties And Responsibilities**: - Relationship Manager's role is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to date on products and services to maintain that relationship. - Assists in the delivery of new and used vehicles, ensuring that each...
-
Data Supplier Relationship Manager
5 days ago
Centurion, South Africa IQVIA Full timeData supply relationships management: - Regular face to face interaction with key data suppliers to maintain critical data supply relationships, negotiation of data supply fees, identification of new data sources, contract negotiation - Drive the activities required to set up a new data supplier i.e. FTP feeds, internal training, commercial alignment for...
-
Relationship Manager: Cb&si
4 months ago
Centurion, South Africa Six Sense Full timeA well-established business is seeking to appoint a Relationship Manager: CB&SI (Head Office) The Relationship Manager is responsible for fostering single-client ownership throughout the entire client lifecycle. The Relationship Banker is responsible for the end-to-end Client Relationship Management, and Client Experience Management. **Minimum Education...
-
Afrikaans Vaps Consultant
3 weeks ago
Centurion, South Africa Customer Loyalty Consultants Full time**Value Added Product (VAPS) Claims Consultant** **Purpose** The purpose is the effective claims handling and settlement of VAPS claims. Ensure efficient service levels to internal and external clients. These duties include accurate reserving of a claim, reviewing insurance policies to determine cover, contacting insured clients to obtain all required...
-
Financial Relationship Builder
3 weeks ago
Centurion, South Africa The Change Lab Full time**Introduction** This company, founded over 29 years ago, is continuing to expand and we are looking for some special people to join our team. With our large client base your success is determined by the effort you put in. Rewarding remuneration structure across all product lines. We are one of very few financial advisory firms to offer face-to-face...
-
Vaps Team Leader
3 weeks ago
Centurion, South Africa Customer Loyalty Consultants Full time**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: VAPS Team Leader **Purpose** The purpose is the effective claims handling and settlement of claims. Supervise a team of consultants working within established operational systems and handling VAPS claims from registration, right up until settlement. The **VAPS Team Leader** is responsible for the...
-
Relationship - Business Manager - Laudium
1 week ago
Centurion, South Africa Dante Personnel Full timeGauteng, Centurion - (Negotiable)- An International banking institution is looking for a Relationship - Business Manager to join their team at their Laudium branch. **Minimum requirements**: - Relevant related qualification - Minimum of 5-8 years' experience required in a similar role **Consultant**: **Monja de Kock** **- Dante...
-
Relationship Manager: Cb&si
4 months ago
Centurion, South Africa Land Bank Careers Full time**Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...
-
Claims Team Leader
7 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **Monthly (Market related, Negotiable)** **Purpose** Responsible to assist with the daily running and management of the Division through the effective use of resources. Ensuring that SLA’s are met per Binder Agreements. The purpose is the effective management of claims consultants. Ensure efficient service levels to internal and...
-
Centurion, South Africa PSG Wealth Financial Planning (Pty) Ltd Full time**PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups and we encourage people with disability to apply.** **Job description**: The Junior...
-
Short-term Claims Consultant
7 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **R18'000.00 - R25'000.00 Monthly** CLC is seeking Short-Term Insurance Claims Consultants, who specialises in Personal-Lines Non-Motor Claims, to join our Emergency Claims Team. The purpose is the effective claims handling and settlement of claims. Ensure efficient service levels to internal and external clients. These duties...