Team Leader: Fraud Operations
3 months ago
**Requirements**:
- A Relevant diploma, certificate or completed a training course in Fraud Risk Management
- At least 2 to 3 years working experience in the Fraud Risk environment
- A Relevant Banking regulations and Industry practice
- Card and merchant payments systems, including eCommerce
- Payments systems, online banking product knowledge
- Experience in dealing with customer and/or merchant complaints and industry stakeholder and regulators
- People Management - managing teams that work shift
**Responsibilities**:
- Willingness to work in dynamic, high-growth environment and should be willing to work in after hours or weekends in case of business requirements
- Monitor the process performance on day-to-day basis and define corrective & preventive actions & identify improvement opportunities
- Monitor and ensure all cases in the Case Management System are actioned and kept up to date daily
- Repatriation of Funds guidelines document relating to securing of funds relating to disputed online fraud incidents
- Provide accurate and regular daily, weekly and monthly statistics on team productivity and performance of the relevant operational areas
- Manage escalations regarding system problems/anomalies on the appropriate incident management system and if necessary, escalate further
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