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Customer Support Analyst

4 weeks ago

Cape Town, South Africa NMI Full time

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a **Customer Support Analyst**. This role is 100% on-site and is 45 working hours a week, including weekend coverage. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).

**Requirements**:
**What we are hoping you will bring to the NMI team**:
Essential Skills & Experience:

- Good customer service skills
- Good all round IT knowledge
- Proven problem solving ability
- Proactive, shows initiative and creativity in solving issues
- Ability to handle complex data sets
- Ability to prioritize tickets and workload
- Excellent written & verbal communication skills
- Positive, 'can do' attitude
- Organized and able to work without close supervision
- Show curiosity and attention to detail

Preferred Skills & Experience:

- Experience of using a customer ticketing system
- Experience in an IT Helpdesk or Support role
- Experience working with International Organizations/Clients
- Experience of the payments industry

As a big plus but not a necessity we would be keen to see applicants who have some base level coding skills, other IT & Tech skills; or a keen interest in learning and developing this knowledge

**Benefits**
- Annual salary of R285,000 - R330,000 dependant on experience
- 45 hour work week (you will be required to work some Saturday’s and some Sunday’s)
- Standard South African Leave policy in place
- USA Public Holiday Schedule (South African Public Holidays will be standard working days)

**What we do**

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.