Event Service Expert

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24092730

**Job Category** Food and Beverage & Culinary

**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.

Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Discuss work topics, activities, or problems with coworkers

  • Event Service Expert

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24015447 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about setting up tables...

  • Events Service Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet...

  • Event Services Supervisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about setting up tables and chairs for our guests to use during a banquet or...

  • Event Services Supervisor

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24064158 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about setting up tables...

  • Event Services Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa CTICC Full time

    Main Purpose:The Event Services Manager - Banqueting is responsible for effectively planning all services required as per the assigned event, is the central client contact for the duration of the event while the client is on site and managing all subordinates adequately while executing a seamless event.Reporting to the: Senior Event Services ManagerKey...

  • F&b Service Expert

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23093927 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** O*** Our jobs aren’t just about putting food on the...

  • F&b Service Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23134379 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...

  • Food and Beverage Service Expert

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23122016 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Events Service Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24058781 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare coffee breaks, carts, and stations with...

  • Guest Service Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Food and Beverage & CulinaryLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Event Services Manager

    2 weeks ago

    Cape Town, South Africa CTICC Full time

    **Main Purpose**: The Event Services Manager - Banqueting is responsible for effectively planning all services required as per the assigned event, is the central client contact for the duration of the event while the client is on site and managing all subordinates adequately while executing a seamless event. **Reporting to the**: Senior Event Services...

  • Events Systems Engineer, Event Productions

    1 month ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    This is an exciting opportunity to work for Amazon, supporting dynamic, high impact events taking place in a large production venue in the new Cape Town campus. The candidate should demonstrate strong organizational skills, be customer obsessed, and be energetically driven to support our customers and the team.The system engineer role will be in charge of...

  • Events Systems Engineer, Event Productions

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Events Systems Engineer, Event ProductionsThis is an exciting opportunity to work for Amazon, supporting dynamic, high impact events taking place in a large production venue in the new Cape Town campus. The candidate should demonstrate strong organizational skills, be customer obsessed, and be energetically driven to support our customers and the team.The...

  • Assistant Event Services Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa CTICC Full time

    The main purpose of this position is:Responsible for assisting the Event Services Managers (ESMs) to effectively plan and execute services required as per the assigned event. Ensure that staff offers excellent service to all the internal and external customers. Upholding the standards set within the department at all times. Managing all subordinates...

  • F&b Service Expert

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23209755 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Food and Beverage Service Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Additional Information WaitersJob Number Job Category Food and Beverage & CulinaryLocation Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table...

  • F&b Service Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

  • F&b Service Expert

    4 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23155000 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Production Assistant

    2 weeks ago

    Cape Town, South Africa Film & Event Media Full time

    B2B Production Assistant - Film & Event Media Location: Cape Town About Us: At Film & Event Media, we're not just in the business of media, marketing, communications solutions, and publishing. We're in the business of elevating B2B communication within industries such as film, food service, and business events. Our goal is to ignite connections and amplify...

  • Junior Multimedia Journalist

    2 weeks ago

    Cape Town, South Africa Film & Event Media Full time

    We are seeking a highly motivated and creative Junior Multimedia Journalist to join our dynamic team. As a Junior Multimedia Journalist, you will be working under the Head of Content and growing in the role. You will be responsible for developing engaging and informative content across all digital platforms, including website, digital magazine, and special...