Event Services Manager

6 months ago

Cape Town, South Africa CTICC Full time

**Main Purpose**:
The Event Services Manager - Banqueting is responsible for effectively planning all services required as per the assigned event, is the central client contact for the duration of the event while the client is on site and managing all subordinates adequately while executing a seamless event.

**Reporting to the**: Senior Event Services Manager

**Key responsibilities will include**:
**1) Management of all events & services**
- Responsible for managing the client’s requests for the assigned events.
- Responsible to maintain a high standard of service with clients which includes the sub-contractors.
- Ensure while providing the services to clients that adherence to the safety standards is maintained by both the clients and staff.
- Acquire full briefing and handover from your senior manager, colleagues, and event executives before the event.
- Work closely with the fellow Event Services Managers, Event Executives, Beverage team, Back of House team and the kitchen team to achieve desired outcomes on the floor.
- Direct and manage the Assistant Event Services Manager, Hospitality Hosts and Food Beverage Assistants to ensure efficient service is executed for all events.
- Acquire required information regarding the sub-contractors prior to each event to make it easier to manage them.
- Collect all necessary correct forms from clients and sub-contractors during build up and report on irregularities.
- Manage the build-ups and breakdowns of events with the Safety Officer.
- Monitor the health & Safety compliance during build-up and breakdown.
- Monitoring the Service Providers - Cleaning Company / AV company / Security Company / Medics etc.
- Manage the operating equipment used within the department by allocating responsibility to the Hospitality Hosts and Food/Beverage Assistant teams respectively.
- Ensure enough stock is available (mints, notepads, pens, and coffee/tea etc for all events as per scripting and ensure correctness in monthly counts are recorded.
- Monitor that the staff are operating according to set Standard Operating Procedures.
- Ensure you have a clear understanding on the Standard Operating Procedures.
- Monitor and manage the transport times of the staff and communicate with the supplier.
- Maintain customer satisfaction and take appropriate action on customer complaints.
- Conduct an assessment on all staff based on organisational requirements and recommend training needs.
- Write out all charges as per EBMS and have them signed off by the client.
- All additional charges to be signed off as proof and to have a written communication from the client on the services required.
- Use the correct format of the forms you need to complete and file on to EBMS.
- Use the correct procedure to order and return access keys.
- Ensure you hand the comment cards and form a report at the end of each event.
- Learn to use the triple play for signage and ensure correctness before loading.
- Conduct weekly meetings with assistants and hosts to discuss valid points noted during your meeting and discuss the N’Lighten customer satisfaction reports.
- Ensure you adhere to returning and signing in OE and report breakages.
- Manage all coffee sales within the department.
- Ensure cleanliness is maintained throughout the building.
- Ensure you report all maintenance issues regularly and that they have been attended to.
- Correct signage with correct prices should be displayed for public catering events. Also ensure the buffet signage is managed adequately.
- Attention to detail on the public catering events to ensure the company’s best interest.
- Responsible for the information that you share to your colleagues as a handover not forgetting inspection on the service providers during your shift.
- Observing that all contracted services are delivered to the agreed standards.
- Prepare a detailed handover at the end of your shift.

**2) Create an Organised Service Area through planning and always organising.**
- Ensure that you have adequate food and beverage knowledge related to your event to be able to anticipate the clients / guests needs and exceed their individual expectations through valued customer service.
- Get a full briefing from the Senior staff and Event Executives of the events taking place in our building.
- Ensure the venues are correctly setup as per function sheets and during service.
- Perform walkabouts of the venues and floors ensuring all set ups etc. are in order.
- Ensure that the staff practise the “Clean as you go “slogan during work at all times”.
- Keep all pathways clean and flow free of table, chairs, banners, or coffee stations etc.
- Ensure that the staff use all the equipment with the utmost care to avoid accidents and losses.
- Work harmoniously with the fellow colleagues and pass the necessary information in your handovers within department.
- Teamwork - As a team player your communication level with each other should be flawless thus allowing you to take co

  • Event Services Manager: Banqueting

    2 weeks ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for effectively planning all services required as per the assigned event. To be the main point of contact for the duration of the event. Assisting and anticipating the client’s needs while guiding the clients through CTICC processes. Maintaining a professional relationship at all times while upholding standards set within...

  • Event Services Manager: Beverage

    2 weeks ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for effectively planning all services required as per the assigned event. To be the main point of contact for the duration of the event. Assisting and anticipating the client’s needs while guiding the clients through CTICC processes. Maintaining a professional relationship at all times while upholding standards set within...

  • Events Manager

    2 months ago

    Cape Town, South Africa Cipla Full time

    **Division**: Internal Agency **Department**: Design Events **Employment Type**: Permanent **Job Purpose**: Plan, Manage and execute all Corporate event functions from inception to final execution, including travel, aligned with one Cipla standard and requirements for both internal and externally hosted events to ensure seamless execution of...

  • Events Manager

    6 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: Ensure that events are coordinated and scripted in line with the client requests and needs for accurate execution of all events whilst complying with company policies and procedures. **Reporting to the**: Head of Event Logistics **Key responsibilities will include but are not limited to**: **1. Event Management** - Manage the daily...

  • Events Manager

    2 months ago

    Cape Town, South Africa Recruitment Solutions Full time

    This exciting opportunity for a passionate and people-oriented professional with experience in the organisation and hosting of various Events, Workshops and seasonal garden events.Requirements:Relevant tertiary qualification - (hospitality, events, events co-ordination)Minimum of 5 years experience in organising events and/or workshopsComputer literate - MS...

  • Event Logistics Manager

    2 months ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    Vendor Management and Event CoordinationBeBee Professionals is seeking an experienced Event Vendor Coordinator to manage vendor relationships for our events in Cape Town.The successful candidate will be responsible for:Managing vendor relationships to ensure timely and cost-effective delivery of servicesCoordinating vendor services to meet event...

  • Events Manager

    2 months ago

    Cape Town, South Africa Waterfront based Full time

    **Job Title**: Events Manager **Location**: Artjamming Cape Town **Key Responsibilities**: - Plan, organize, and manage events at Artjamming Cape Town, including workshops, private functions, and corporate events. - Coordinate with clients to understand their needs and deliver exceptional experiences. - Manage event budgets, logistics, and timelines to...

  • Events Project Manager

    6 months ago

    Cape Town, South Africa SCINMed Full time

    **Summary of the role** The Inuversal Group is seeking a dynamic and experienced Events and Project Manager to join our team. The main objective of the Events and Project Manager is coordinate a variety of events within the Inuversal Group. - **Who we are**:_ The Inuversal Group is a health & bio, tech market disruptor. With a strong investment focus on...

  • Group Events Manager

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Events Manager - Upmarket Restaurant Group, Cape Town** **Key Responsibilities**: - Plan, coordinate, and oversee events, ensuring every detail is executed to the highest standards. - Liaise with clients to understand their needs and provide exceptional service from start to finish. - Work closely with restaurant teams to ensure seamless event...

  • Group & Events Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This luxury brand is seeking an experienced Groups & Events Manager to manage the day-to-day functioning of the Groups and Events team and the efficient running of the office, ensuring the team achieves the hotel and departmental goals and revenue targets. **Responsibilities**: - To manage the day to day functioning & office of the Groups and Events team -...

  • Events Manager

    4 months ago

    Cape Town, South Africa Vivo Group Full time

    **Event Project Manager - Cape Town** **Please read the below before applying** - Must be in Cape Town as travelling to on-site on the day of the Event is required. **1. Project Planning and maintenance** - Define scope and deliverables with curators. Establish clear scope boundaries, including the exhibition’s size, scale, themes, and target audience. -...

  • Culinary Event Manager

    2 months ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    Event Catering ExpertbeBee Professionals is looking for a skilled Event Catering Expert to provide high-quality catering services to clients. The successful candidate will be responsible for:Developing and implementing catering menus and budgetsCoordinating and managing catering staff and suppliersEnsuring compliance with food safety and hygiene...

  • Event Manager

    6 months ago

    Cape Town, South Africa Siana Events Full time

    Role Description **Qualifications**: - Proven experience as an event planner for a minimum of 3 years or in a related field. Experince in Cape Town is a plus - Exceptional attention to detail, time management, and organizational skills - Strong communication and interpersonal skills - Ability to work well under pressure and meet deadlines - Creative...

  • Senior Event Manager

    1 week ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Event Curator Opportunity at Tower GroupWe are seeking a skilled and creative Event Curator to oversee the planning, coordination, and execution of diverse ticketed and non-ticketed events across South Africa.This role demands creativity, meticulous attention to detail, and the ability to cater to a broad spectrum of clients with varying event genres and...

  • Events Coordinator

    2 weeks ago

    Cape Town, South Africa V&A Waterfront Full time

    The **Events Coordinator** at Makers Landing is responsible for the comprehensive planning, organising, and execution of meetings, events, and banquets, ensuring seamless experiences for clients and guests. This role involves promoting, booking, and coordinating events that create immersive and engaging brand experiences, enhancing positive brand...

  • Events Coordinator

    3 months ago

    Cape Town, South Africa Portside Consulting Full time

    We are seeking a dedicated **Events Coordinator** to join our team at our luxury hotel or resort in Langebaan. The Events Coordinator will be responsible for planning, organizing, and executing a variety of events and functions, ensuring that each one is managed seamlessly and meets the high standards of our property. This role is key to delivering...

  • Onsite-Event Manager

    1 week ago

    Cape Town, South Africa Gel Events Full time

    We are looking for a skilled and dedicated Onsite Event Manager to join our team. This role is critical in ensuring smooth guest logistics operations during events. The ideal candidate will oversee onsite check-ins, guest tracking, and coordination with clients and staff.Key Responsibilities:Set up and manage onsite guest check-in and tracking...

  • Events Manager

    2 weeks ago

    Cape Town, South Africa Merand Corbett & Associates Full time

    What Youll DoMarketing & Promotion: Develop and execute innovative marketing strategies to showcase our venue, attract clients, and drive bookings.Networking: Build and maintain strong relationships with wedding planners, corporate organizers, and industry professionals to expand our network.Event Coordination: Oversee all event logistics, ensuring seamless...

  • Events Manager

    1 week ago

    Cape Town, South Africa Merand Corbett & Associates Full time

    What Youll DoMarketing & Promotion: Develop and execute innovative marketing strategies to showcase our venue, attract clients, and drive bookings.Networking: Build and maintain strong relationships with wedding planners, corporate organizers, and industry professionals to expand our network.Event Coordination: Oversee all event logistics, ensuring seamless...

  • Conference & Events Manager

    4 months ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    The Pepperclub Hotel is expanding its conferencing facilities, and we are looking for a well-experienced, customer-centric, energetic, and well-organized Conferencing and Events Manager. As a successful Conferencing and Events Manager, you should have excellent organisational, administrative, and problem-solving skills. You should also possess strong...