Contact Centre Leader/ Manager
2 weeks ago
**Job Duties/Responsibilities will include**:
Managing a team within the Inbound department
To manage and control the supplier conformance portfolio of all conformance
Ensure that suppliers and business relations are maintained
Ensure that supplier deliveries are scheduled and confirmed on a daily basis
Ensure stock is received, quality checked and put away timeously and within SLA
Ensure stock management and flow management runs smoothly in the inbound area
Ensure capturing of supplier conformance sheet is performed and recorded on a daily basis and flagged to all stakeholders.
Ensure compliance with BOP and 6S standards
Improving processes is smooth within the inbound process flow and SOP process
Communicate with other DC’s on IBT’s to ensure stock is received on time
Reporting on target achievement
Delivering and maintaining excellent customer service
Ensure DC KPI’s are met( UPH,CPU and accuracy)
Ensure operational budgets and cost are met and communicated weekly on budget meeting
Ensure monthly presentations are compiled and reported on
Ensure management of supplier conformance efficient
Ensure management of staff( performance, disciplines and empowerment) is adhered to
Ensure improvement of inbound SLA and achievement of daily targets
Previous supervisory or management and/or industry experience will be an advantage
A team player who is engaging and can communicate effectively verbally and in writing
Ability to handle high pressure, stress and multi-tasking
Good analytical and problem solving skills
Excellent customer services skills
High attention to detail
High energy and motivation
Working knowledge of MS Office, ideally with a good MS Excel capability
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