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Centre Manager

1 month ago

Johannesburg, South Africa Tower Group Full time

The responsibilities of the CM are listed below, however is not limited to:

- Be the first point of contact for all clients when there is a complaint/query or a question on

a daily basis, providing a friendly and solution based service
- Create an excellent first impression and a welcome feeling for any client or visitor,

irrespective of where in the building the CM “bumps” into this person
- Takes pride in the appearance of the centre and ensure all areas are of a high standard

(cleanliness/maintenance):
? Reception area

? Café / Canteen

? Business lounge

? Meeting rooms

? Canteen seating area

? Hot desk area

? Gym (where applicable)

? Toilets

? Parking area

? Garden (Where applicable)
- Is responsible for client retention in the centre by

? Meet with existing clients regarding possible expansions

? Up sell existing clients that don’t have certain products e.g:

- Parking
- Beverage fee
- Making use of centre printer
- Stationery orders through the centre team (with a 15%

handling fee added)
- IT Support
- Host regular formal/informal meetings with clients to determine their experience with

centre to date and comments good or bad - come up with solutions where needed.
- Exceed clients needs, handle complaints promptly and professionally. Ensure all
- Become the point of contact for when clients need information and assistance, must have

an in-depth understanding of all key services, products and amenities offered to clients and

the ability to deliver in an exceptional and timely manner.
- Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure

entry of these issues onto weekly documents.
- Always has true intention to go above and beyond the expectations of a client, must have

an internal passion for customer service.
- Ensure Director is always informed of all queries, complaints or compliments etc must be by
- Responsible for the preparation of offices before new clients move in:
? Setting up IT and Telephones

? Setting up the office according to the clients specification

? Ensure furniture is presentable and that there is nothing missing

? Ensure the “Snag list” is completed before client moves in

? Ensure welcome packs are ready for clients arrival

? Ensure access tags, remote controls is all in order for client on arrival

? On arrival give clients the procedure to purchase WIFI vouchers

? Issue WIFI codes where needed

? Issue phone codes where needed

? Make sure the centre staff are aware of a new client move in especially

canteen. Introduce the client to your team
- Registering IT Logs with IT (Copy Director in)
- Ensure New Client Files are correct - ensure that there is a file for every new client before

they start and that all documentation as per the “Sales Checklist” is in the file. If not it is

the CM’s duty to get the information
- Purchase Orders:
? Ensure that the correct procedure is followed for any purchases

? Ensure Purchase orders are completed correctly for purchases

? Present a purchase order payment list every Monday, before 3pm to the

accounts department
- Age debtors:
? Is responsible for the centre’s age debtors

? Is responsible for the collection of the debtors

? Will follow instructions from the finance department
- Checking client payments are all up to date for rent roll on the 15th of a month: (Centre

Specific)

? Canteen debts

? Internet usage

? Boardroom Bookings

? Stationery orders

? Printing/copying
- Ensure vending machine is properly stocked with variety of goods and is working properly
- Cleaning supplies:
? Purchasing of cleaning supplies

? Weekly stock take of supplies (given by cleaners)

? Spot check weekly that stock take vs actual does correspond

? Control systems for supplies
- Canteen:
? Purchase of stock - Hot meals, dry store goods, fresh produce, Nespresso

pods, General purchases like milk/bread etc (Purchases must be CM

approved)

? Continually be on the lookout for new suppliers & deals

? Stock take - Cook/Barista to present to daily, must include all perishable

stock and non-perishable stock

? CM to do spot checks weekly “stock take vs actual”

? CM to present to Accounts : (Copy NOM)
- Daily Cash Up
- Daily sales
- Stock Take Document
- Responsible for Canteen Float Cash on hand
- CM is responsible for the running of the canteen
- Ensure the boardrooms are ready for client use, if there are special requirements e.g:
? Video/Telephone Conferencing (test prior to meeting)

? Lunch requirements (arrange for order to be taken at tea break)

? Beverage requirements

? Flip chart, pens

? Must ensure that everything is in order before the client uses the

boardroom.
- Provides admin support including but not limited to: (Along with receptionist)

? Organising courier services

? Ordering office supplies

? Preparing and booking meeting rooms

? Other administration/secretarial duties
- Delegate duties and ensure deadlines are met and customer needs are m

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