Centre Manager

Location:JohannesburgSalary:920,000Job Type:PermanentReference:69831Job Summary: Our client, at their very core, have been developing and investing in prime regional shopping centres, and high-end niche community centres for more than 20 years. Involved in all facets of development, they also perform certain property management functions in-house.With a...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectivenessThe Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...

Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...

South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...

Role OverviewThe Call Centre Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving performance to meet organisational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer experiences.Team Leadership:...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

3.Key Performance Areas:Core, essential responsibilities / outputs of the position (KPA's)Task Complexity:Operational Planning Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit Compile the Functional Unit Business Plan and manage the plan in line with the overall MTN...

Mission/Core Purpose of the Job:As the Call Centre Manager, your core mission is to lead and enhance the operations of our Contact Centre, ensuring exceptional customer service while optimizing operational efficiency and cost-effectiveness. You will play a pivotal role in driving first-rate customer experiences, fostering a culture of continuous improvement,...

Job no: 512107Brand: Flight Centre Travel GroupWork type: Full time, TemporaryLocation: Johannesburg WestCategories: Wholesale & Product, Leisure Travel & Retail, Corporate & Group TravelGeneral InformationJob title:FCTG AirHub - TicketerPurpose:This position provides expert knowledge, skill and accuracy in the issuance of Air tickets and related queries for...

The responsibilities of the CM are listed below, however is not limited to:Be the first point of contact for all clients when there is a complaint/query or a question ona daily basis, providing a friendly and solution based service Create an excellent first impression and a welcome feeling for any client or visitor,irrespective of where in the building the...

An exciting opportunity within Energy at Work Projects is now available We are in search of a Contact Centre Manager - Client Services; a highly motivated and organized individual with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services...

This position is responsible to assist with overseeing the operation of the BCE Service Centre JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services.Main Duties and responsibilities will include, but will not be limited to:Assist with managing...

Location:JohannesburgSalary:600,000Job Type:PermanentReference:68237Job Summary: Marketing Manager sought for busy centre in SandtonOwning, operating and managing a portfolio all over the country, this private business manages their marketing in-house too. In this way they ensure a purchasing power and quality of product which is consistent with their...

Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients.Responsibilities Responsible for our new call centre in Johannesburg, South Africa Ensure the business unit further develops its...

Job Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

Research managers play a critical role in CoEs, including:maintaining and developing collaborations with universities and science councils,- convening meetings, interacting with researchers, ensuring that research and scholarship in the CoE-HUMAN is widely disseminated,- ensuring that the CoE fulfils its Key Performance Areas and follows the NRF guidelines...