Guest Service Manager

1 week ago


Cape Town, South Africa Portside Consulting Full time

**Guest Services Manager On board Cruise Ships**:
To consistently deliver the highest standard of customer service to all guests visiting Guest Service. This includes coordinating resolution activities capturing relevant details into the shipboard capturing system ensuring complete guest satisfaction with all concerns documented.

**Primary Function**:
To work scheduled front desk and phone duty shifts

To complete side duties as assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost& Found, Access Services and Executive Reports as per company guidelines. For any guest issue or concerns, record relevant details in to the shipboard capturing database and ensure timely resolution.

Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float. Assist guests during boarding and departure process, including establishing on-board credit, selling and printing Shore Excursion tickets and closing of guests accounts.

**Must Have**:
At least 5 years experience in a Hotel Front Office

Hospitality Diploma or Degree

**Salary**: R20,000.00 per month



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