Concierge (Guest Relations)

3 weeks ago

Cape Town, South Africa Tanya Serra Full time

Job Posted: 06-Jan-2023
- Location: Cape Town

5* Luxury Hotel seeks a Guest Relations/ Concierge to join this world class Hotel.
- Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an **EXPERT** of the local area.
- Answer telephonic calls and assist guests with special requests, questions, or concerns.
- Designing guests itineraries according to a 5 star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.
- Ability to think of the “box”. Guests will require your assistance in curating their stay in Cape Town. They will rely on your expertise and experience to ensure their stay is nothing short of amazing.
- Being an efficient link between the guests and other departments of the hotel. Contact appropriate individuals or departments (e.g., Food and Beverage department, Reservations and Housekeeping) as necessary to resolve guest requests or enquiries.
- Advise and assist guests in booking recommended restaurants, tours, activities, shopping locations, galleries, kids activities, rainy day activities, walking tours, private tours, scheduled tours, luxury transfers and vehicles as well as unique experiences.
- Assist the Head Concierge in curating specific tours to enhance guest experiences making the hotel unique in providing “a little more”.
- Every Concierge member will have the responsibility of a designated portfolio in order to ensure every aspect of Cape Town is covered and templates are created to provide exceptional service.
- Recording guest feedback on tours and restaurants in Cape Town to ensure all recommended restaurants and tours are within a 5 star requirement.
- Concierge needs to be able to think on their feet. Guests will have read up and have been recommended certain restaurants, tours and activities in Cape Town. You will therefore need to provide immediate feedback when presented when an inquiry.
- Develop and maintain relationships with suppliers and restaurants in order to facilitate and exceed guest expectations.
- Maintaining relationships are also required in order to arrange Educational’s and attend site inspections so that all Front of House members are able to recommend from first-hand experience.
- Maintain good relationships with other Concierge members in Cape Town so that the ultimate goal is to serve the tourism industry and promote Cape Town as the destination to visit when coming to South Africa.

**SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS**
- Grade 12 or equivalent.
- A Hospitality Management qualification is a strong recommendation.
- Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
- Experienced in Property Management Systems, i.e. Fidelio Opera, MS word, Excel, Outlook and Powerpoint.
- Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues).
- Demonstrates proficiency in English (Verbal, Written, Reading), excellent written and verbal communication with people on all levels.
- Conversational proficiency on another language is a recommendation.
- Excellent organizational and planning skills.
- Have the ability to work under pressure.
- Welcoming Attitude and a Good Sense of Humour
- Enthusiastic
- Enjoy anticipating and exceeding guest expectations.

Experience as a Guest Relations, Duty Manager or Concierge
- Job Title
- Concierge (Guest Relations)
- Employer Type
- Employer Type -> Hotels
- Job Type
- Job Classification -> Reception/Concierge
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Cape Town
- Salary Type
- Monthly
- Salary
- R17 000
- Start Date
- As soon as
- Redirect me to HotelJobs.co.za

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