Operations Executive

5 months ago

Johannesburg, South Africa IQbusiness Insights Full time

Are you a tech-savvy individual with a flair for scripting and a passion for operational excellence?

**Roles and responsibilities**:
Client and stakeholder support [provide support to internal stakeholders and clients in a demanding dynamic environment]
Works closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to ensure alignment on survey, sample, analysis requirements and timelines.
Supports Research and Account Directors in fostering strong relationships with self-service and assisted-service clients through providing training and ongoing support in the effective use of Insight Community and other research solutions.
Project ownership and management [effective daily management and execution of operational tasks]
Work as part of a Team, using shared project plans and deadlines to ensure on-time delivery within agreed internal and client SLA’s.
Make use of organisational project management software to provide progress updates and support effective project management for on-time delivery.
Be aware of, and work within, defined client and operational budgets, driving cost-and timesaving in all areas whenever possible.
Operational tasks [carry-out tasks related to the operational execution and delivery of market research activities]
Understanding and operational interpretation of client needs [with the support of Account Directors and Research].
Setting up platforms, programmes, solutions, and projects from an operational, technical perspective.
Survey scripting, including custom scripting to achieve specific complex survey requirements.
Survey testing and test data checking [prior to deployment].
Sample preparation [including list cleaning], uploads and management.
In platform, live and reporting table set-up based on Research and client specifications.
Survey data exports and data preparation [cleaning].
Insight Community and Panel management activities.
Insight Community and Panel Member Health-related activities.
Processing airtime and other relevant incentives | rewards.
Conducting lucky draws.
Assisting Account Managers and Support Executives in community member, panel member or research participant query resolution.
Stakeholder and client training on the Research platforms used.
Resolving any client, internal or participant queries related to a survey or platform.
Demonstrate a “quality-in-all-I-do”, customer-centric and collaborative approach to performing tasks.
Be aware of, and follow, operational procedures and quality checks.
Share in problem resolution through demonstrating an eagerness to learn and through the effective sharing of lessons learnt with Team members.
Set-up and maintain project and team-specific documentation.
Monthly tracking of all project-related tasks for the purpose of reporting on personal operational metrics.
Participate in the review, piloting, and recommendation of any “fit-for-purpose” systems, software or hardware as identified by the Operations Team Leader or
Play an active role in the successful implementation of any new systems, platforms, solutions, or processes.

**Requirements**:
Recognised post-matric qualification - ideally a 3-year degree or diploma in Computer Science or related field [i.e., Developer / Programmer].
Market Research qualification or at least two [2] years’ experience within an organisation conducting Market Research.
Two [2] years plus experience in a Market Research “operations” role which includes experience in survey scripting, survey deployment, monitoring, and data analysis.
Knowledge of, and ability to use research and sample platforms [for e.g., but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research or survey software etc.]
CSS or HTML experience is advantageous.
Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.

**Competencies**:
Ability to support multiple stakeholders in a highly responsive, fast-paced environment
General knowledge of conducting online market research
General and technical problem-solving abilities
Cross-departmental collaboration
Project management skills
Effective communication skills
Effective at multi-tasking
Approachable “go-to” person
Adaptable
Analytical thinker
Attention to detail
Process oriented approach to work
Customer-focused
Time management skills
Strives for service delivery excellence
**Please note**: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.

  • Executive Operations

    5 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    Takes full accountability to ensure that all strategic, critical & other facilities as defined by the customer meet business as well as contractual needs. Our client within the facilities industry is looking for an Executive Operations to join their team. **REQUIREMENTS**: - Degree or B-Tech in Engineering / FM Qualification/ Management degree (EDP, MBA...

  • Travel Operations Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings is seeking a skilled Direct Travel Specialist to join our team. The ideal candidate will have a minimum of 5 years of experience in inbound tour operations, with a strong knowledge of destinations in Southern Africa. Key responsibilities include handling inbound bookings, designing itineraries, and providing exceptional customer service....

  • Travel Operations Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Job Summary:Executive Placings is seeking a highly skilled Travel Operations Specialist to join our team. As a key member of our operations team, you will be responsible for handling inbound bookings to Southern Africa for our direct clients.Key Responsibilities:Calm and professional interaction with suppliers and travel planners to ensure seamless...

  • Operations Executive

    5 months ago

    Johannesburg, South Africa IQbusiness South Africa Full time

    Are you a tech-savvy individual with a flair for scripting and a passion for operational excellence? **Requirements**: - Recognised post-matric qualification - ideally a 3-year degree or diploma in Computer Science or related field [i.e., Developer / Programmer]. - Market Research qualification or at least two [2] years’ experience within an organisation...

  • Operations Executive

    5 months ago

    Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **1,200,000** **Job Type**: **Permanent** **Reference**: **68630** **Job Summary**: Our client has been successfully operating for almost 25 years. Over the years, they have created a reputation for themselves as one of the leading residential managing agents and since then, they have branched into other real...

  • General Manger

    5 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    General Manager - Operations Position: Permanent Location: Johannesburg The main responsibilities and duties of this position include, but are not limited to the following: - Responsible for the full function of hospitality, support functions and overseeing gaming. - Delivering revenue, market share and profitability targets. - Responsible for developing a...

  • Executive: Business Operations

    5 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary As a...

  • Corporate Operations Executive

    1 week ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Job Title: Corporate Operations ExecutiveWe are seeking a highly organized and detail-oriented Corporate Operations Executive to join our team at ATripleA Recruitment and Temps. In this role, you will provide administrative support to our executives, while also being responsible for various HR-related tasks.Key Responsibilities:Administrative Support: Assist...

  • Senior Regulatory Compliance Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    About the RoleTether Operations Limited seeks a highly skilled Policy and Licensing Advisor to join our Regulatory and Licensing team. As a key member of our team, you will play a crucial role in shaping our regulatory strategies and ensuring compliance with EMEA region regulations.As Policy and Licensing Advisor, you will be responsible for developing and...

  • Regional Operations Executive

    5 months ago

    Johannesburg, South Africa RS Recruitment Services Full time

    **RS Recruitment Services** is assisting a leading organisation in the **RETAIL HARDWARE **industry to recruit a **REGIONAL OPERATIONS EXECUTIVE** to be based at their offices in **NORTH RAND JHB**. **Approx. R70 000 basic + R27 000 car allowance + benefits. **_ OUR CLIENT HAS BEEN IN BUSINESS FOR OVER 30 YEARS AND IS PART OF A GROUP OF 350 RETAIL STORES...

  • Regional Operations Executive

    5 months ago

    Johannesburg, South Africa RS Recruitment Services Full time

    **RS Recruitment Services** is assisting a leading organisation in the **RETAIL HARDWARE **industry to recruit a **REGIONAL OPERATIONS EXECUTIVE** to be based at their offices in **SOUTH RAND JHB**. **Approx. R70 000 basic + R27 000 car allowance + benefits. **_ OUR CLIENT HAS BEEN IN BUSINESS FOR OVER 30 YEARS AND IS PART OF A GROUP OF 350 RETAIL STORES...

  • Automotive Operations Executive

    1 week ago

    Johannesburg, Gauteng, South Africa HR Genie Full time

    We are seeking an exceptional individual to fill the role of Automotive Operations Executive at HR Genie. The ideal candidate will have a proven track record in the automotive industry, with experience in managing multiple dealerships and expertise in the African market.Key Responsibilities:Oversee the efficient operation of dealerships in MalawiEnsure...

  • Scale Operator

    5 months ago

    Johannesburg, South Africa Kencorp Executive Search Full time

    An established steel-based company in the South of Johannesburg (Booysens/Turfontein area) is looking for an experienced Scale Operator **Responsibilities** - Identifying and sorting a variety of different steels - Weighing of all incoming steels - Packing and stacking of steels as per the various grades - Directing and or assisting customers with queries -...

  • Executive Assistant for Business Operations

    2 months ago

    Johannesburg, Gauteng, South Africa Helen Wilson Recruitment Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Assistant for Business Operations to join our team at Helen Wilson Recruitment. The successful candidate will provide exceptional support to our executives, ensuring the smooth operation of our business.Key ResponsibilitiesStrategic Project ManagementOversee and deliver on strategic...

  • Operations Manager

    5 months ago

    Johannesburg, South Africa Kencorp Executive Search Full time

    An experienced Operations/Project Manager with experience in handling Operations and Projects in the Water Treatment industry required for a company in the Witbank area **RESPONSIBILITIES** - Responsible for effectively managing Plant Production and Maintenance teams - Effectively manage plant staff and resources - Constantly monitor the plant and ensure...

  • Regulatory Compliance Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    About the RoleTether Operations Limited is seeking a highly skilled Regulatory Compliance Specialist to join our Regulatory and Licensing team.This is a unique opportunity to apply your expertise in regulatory requirements pertaining to the crypto-asset industry in the Europe / Middle East (EMEA) region.Key ResponsibilitiesDevelop and execute regulatory...

  • Inbound Tour Consultant

    2 months ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings: Inbound Tour Consultant OpportunityWe are seeking an experienced Inbound Tour Consultant to join our team at Executive Placings. This role is based in Sandton and requires a strong understanding of delivering excellent service to agents and guests.Key Responsibilities:Creative planning and designing of leisure FIT tailor-made...

  • Inbound Tour Consultant

    2 months ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings: Inbound Tour Consultant OpportunityWe are seeking an experienced Inbound Tour Consultant to join our team at Executive Placings. This role is based in Sandton and requires a strong understanding of delivering excellent service to agents and guests.Key Responsibilities:Creative planning and designing of leisure FIT tailor-made...

  • Chief Executive Officer

    6 months ago

    Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full time

    **Position Purpose with Specific Accountabilities**: - Provide inspired leadership company-wide - Make high level decisions about policy and strategy - Report to the board of directors and keep them informed - Develop and implement operational policies and a strategic plan - Act as the primary spokesperson for the company - Develop the companys culture and...

  • Regulatory and Licensing Expert

    3 weeks ago

    Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    Role OverviewTether Operations Limited is seeking a highly skilled Regulatory and Licensing Expert to join our team. As a key member of our Regulatory and Licensing department, you will play a crucial role in shaping our regulatory strategy and ensuring compliance with relevant laws and regulations in the EMEA region.Key ResponsibilitiesDevelop and execute...