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Travel Operations Specialist
2 months ago
Job Summary:
Executive Placings is seeking a highly skilled Travel Operations Specialist to join our team. As a key member of our operations team, you will be responsible for handling inbound bookings to Southern Africa for our direct clients.
Key Responsibilities:
- Calm and professional interaction with suppliers and travel planners to ensure seamless operations
- Creative and out-of-the-box planning and designing of itineraries to meet client needs
- Handling reservation requests and processing bookings from quote to finalization
- Professional servicing of dynamic direct guests to ensure exceptional customer experience
- Proactive selling of products and services to ensure the best possible safari experience for clients
- Backup support for colleagues during absences
- Continuous learning and expansion of product knowledge through training sessions
Requirements:
- At least 5 years of experience in inbound tour operating environment
- Good knowledge of Southern African destinations, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
- Knowledge of FIT and Groups policies and procedures
- Excellent communication skills and a good command of the English language
- Experience with Tourplan reservations system is an added advantage
Working Conditions:
- Saturday duty and cell phone duty on a rotation basis
- Public holiday duty and cell phone duty on a rotation basis
- Shift work required, including 07:00-15:30 and 09:30-18:00 on a rotation basis