General Manger

6 months ago

Johannesburg, South Africa Edge Executive Search Full time

General Manager - Operations
Position: Permanent
Location: Johannesburg

The main responsibilities and duties of this position include, but are not limited to the following:

- Responsible for the full function of hospitality, support functions and overseeing gaming.
- Delivering revenue, market share and profitability targets.
- Responsible for developing a comprehensive annual business plan and the execution thereof.
- Responsible for ensuring strict standards in all operations within the resort.
- Ensure a well-maintained property with great cleanliness and hygiene standards, including a forward thinking, capex and maintenance programme.
- Responsible for legislative compliance, including compliance with Gaming Board rules and regulations.
- Responsible for transformation and B-BBEE for the operation, including establishing a Transformation Committee and the management thereof as well as the management of B-BBEE (ensure achievement of B-BBEE Level 2).
- Establish sound relationships
- stakeholders as defined - Employees and Guests - as well as secondary stakeholders, including unions, shareholders, community leaders etc.
- Use the client Values of Respect and Humility, Integrity, Collaboration and Accountability to inform all business activities.
- Ensure all policies are strictly adhered to in day-to-day operations.
- Ensure the highest level of client-standard services, which meet or exceed industry standards.
- Ensure that costs are controlled in a detailed and structured manner, to ensure sustainability of the business.
- Oversee the preparation and control of budgets and implement profit improvement plans on a regular basis, or when needed.
- Ensure a focused Marketing and forward thinking promotions and entertainment calendar in line with business needs.
- Ensure the Group Customer Care programme is implemented with due diligence to meeting and exceeding guest expectations.
- Manage all direct reports in a professional. Fair and motivating manner - ensuring superior performance at all times.
- Ensure that all employees have clear objectives that are managed on a regular basis, and remain motivated for the benefit of the resort.
- Implement Group instructions, new projects or initiatives as they are approved by OPCO and rolled out.

**Qualifications**
- Matric / Grade 12 or equivalent
- A business degree, hotel or hospitality management qualification is essential
- Have a minimum of 8 years hotel / hospitality, gaming or retail experience, of which at least 5 years should have been at a senior management level.
- Strong financial acumen, strong commercial flair with a sense of entrepreneurship
- Strong leadership skills
- Critical attention to detail in standards
- Be deadline driven and manage projects successfully.
- A self-starter, with strong business acumen, that can deliver results in tough times.
- Ability to motivate management and staff, and build a strong team.
- Be an independent thinker but a team player
- Work well under pressure
- Be results driven

**OPERATIONAL REQUIREMENTS**
- Be in possession of a valid driver’s licence and be willing to travel as and when required
- Be able to work extended hours and over weekends and public holidays
- Required to work in a smoking environment
- Will be required to meet the regulatory requirements of the respective gaming boards.

For more information please contact:
**Shardini Maduray

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