Service Line Manager
2 weeks ago
Ipsos is a global leader in the market research sector and offers amazing opportunities for learning and development.
The service line manager will be the primary contact for financial clients allocated to his / her portfolio. The service line manager is responsible for developing existing and new client relationships and guiding the research team to ensure the quality and profitability of all aspects of projects and achieving his/her sales targets. The service line manager is also responsible for providing strategic input on project design and analysis, managing and training the research team.
**Key responsibilities**:
New business development and business retention
Client research construction and detail
Managing client relationships
Operations interaction
Insight delivery
Research team management
Ensures the process runs according to deadlines and budget together with the Service Line Lead
Attempts initial value add / insights at each stage (development area)
Develops basic Solutions knowledge
Ensures integration of information from multiple sources where applicable and available
Conducts desk research to add value to all reports/presentations and assist the client in understanding the South African market
**Knowledge and Skills**:
Education
**School**: Matric
Relevant degree in marketing/business/arts (preferably with Honours)
Experience
Min five years reputable research agency experience
Quantitative research experience is essential
Min Minimum three years’ experience managing a team
Three years of sales and client relationship management experience
Advanced MS Office Skills
**Additional requirements**:
Good presentation skills and good writing ability
Good business acumen
Ability to work under pressure / strict deadlines
Communication skills (both written and verbal)
Good organizational skills
Good people skills in order to deal with clients at various levels
Self-discipline and Initiative
Ability to work in a team
Time management
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