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Service Desk Analyst

1 month ago

Johannesburg, South Africa Pink Elephant Full time

In this role, you would be responsible for 1st line systems support to Head Office and users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.

KEY PERFORMANCE AREAS WILL BE:

- Providing first line systems support to head office and stores users
- Liaison with head office and store staff, colleagues and vendors
- Accurate call logging and routing
- Ownership of calls - follow-up on calls and feedback to users
- Ensuring that calls are resolved in accordance with the requirements of the relevant SLA

**REQUIREMENTS**:

- Must have a recognised 3-year IT qualification or Matric with MCSE (certification is highly desirable)
- At least two years IT service desk experience
- Excellent verbal and written communication skills in English and proficiency in a second language
- Must be able to work flexible hours
- Able to work under pressure
- Team player
- Good planning and time management skills
- Customer service orientated

**Job Types**: Part-time, Temporary
Contract length: 12 months
Part-time hours: 45 per week

**Experience**:

- IT Desk Service: 2 years (required)