Quality Assurance Specialist: Automation
3 months ago
**Key Outputs**
- Review and analyse existing quality assurance process effectiveness and efficiency, and then develop strategies for improving or leveraging these processes.
- Communicate test progress, test results, and other relevant information to project stakeholders and management.
- Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
- Analyse formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
- Assist in the development of change control processes, practices, and guidelines for new and existing technologies.
- Compile progress and status reports as required.
- Research and make recommendations on software products and services in support of quality assurance efforts.
- Contribute to the delivery of solutions in support of the strategic IT objectives and deliverables defined in the annual business plan.
- Conclude performance contracts on an annual basis, participate in quarterly reviews of performance and define training and improvement plans as necessary.
- Engage with team management on an ongoing basis to elicit timeous and proactive interventions to remedy adverse conditions preventing the successful delivery of agreed deliverables.
- Comply with quality assurance policies, procedures, and standards including relevant best practices.
- Participate in both internal and external audits of the quality assurance practice and provide input to mitigate risks as identified in the audit reports.
**Qualification, Experience and Competencies**
**Minimum Required Qualification**:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
**Minimum Required Experience**:
- Extensive experience and knowledge of core ERP automation (MS Dynamics 365) and mobile solutions (iOS and/or Android) architectures, platforms, development, deployment and support methodologies.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques including the compilation of root cause analysis (RCA) and debugging of code.
- Direct, hands-on experience with automated software and system management tools (OpenText UFT, Selenium, MS Power Automate).
- Strong knowledge of system and software quality assurance best practices, methodologies and tools.
- Strong customer-service orientation.
- Excellent written and oral communication skills.
- Excellent listening and interpersonal skills.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
**Minimum Required Competencies**:
- Strategic Leadership (L3)
- Creativity (Innovation) (L3)
- Influencing and Negotiation (L3)
- Communication - Including Presentation (L3)
- Building Relations (L3)
- Customer Responsiveness (L3)
- Teamwork (L3)
- Drive, Energy and initiative (Results focus) (L3)
- Practical Execution Management (Planning, organising and monitoring) (L3)
- Problem Solving (L3)
- Decision Making (L3)
- Analytical Thinking (L3)
- Technical Competence (L3)
- Availability to travel as needed
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