Organisational Development Specialist

7 months ago

Bellville, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.**Role Purpose**
- Develop group wide Organisational Effectiveness interventions that increase the effectiveness of the business and futureproof the business.**Requirements**:

- Post graduate degree in business, social or behavioural science
- Industrial Psychologist (preferred)
- 3-5 years’ experience in Organisational Effectiveness
- Exposure to group facilitation and psychometric assessment feedback
- Registered with the HPCSA

**Duties & Responsibilities**
- INTERNAL PROCESS:
- Develop and drive group wide interventions that shape and embed the business culture and values in collaboration with leadership
- Design and drive the implementation of group wide culture assessment and leverage insights to shape interventions
- Conduct organisational diagnosis and interventions that improve organisational performance and productivity
- Develop and implement change and organisational development strategies and initiatives to support large-scale, complex organisational change initiatives
- Develop and drive the adoption of frameworks and tools that will enable business to drive, implement and sustain solutions
- Design and implement diagnostic frameworks, methodologies and tools to understand existing and new strategic and cultural issues and guide the implementation of interventions to address the concerns and opportunities identified
- Create and use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions
- Keep abreast of trends, legislation and best practices within the organisational effectiveness field to influence and shape solutions and interventions
- Craft and guide the implementation of organisational effectiveness solutions across the people value chain to solve business problems and contribute to strategic intent of the business
- Create and leverage metrics to shape and inform solution design and impact metrics

CLIENT:

- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Define service practices which build rewarding relationships, encourage innovation and allows others to provide exceptional client service
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE:

- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Encourage innovation, change agility and collaboration within the team

FINANCE:

- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on f

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