Product Documentation Specialist
4 days ago
**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our **Insure Risk and Underwriting - Product Migrations Team** We are looking to recruit a **Product Documentation Specialist.**
**Role Objectives**:
The purpose of this role is to own and manage certain personal lines products. Product specs will need to be created and maintained for the core products. Product documentation such as policy wording, underwriting clauses, customer communications and policy schedules will need to be developed, enhanced, and maintained. All documentation must abide by legal and regulatory requirements (e.g., TCF, FSCA, FAIS, SAIA) and be accurate in terms of product benefits and limitations. Drive and assist in the strategy of moving towards fewer products in the personal lines space - as part of this strategy, draft product comparisons (T&Cs comparisons as well as limits and excesses comparisons). Draft and/or review consumer education and marketing material, such as brochures.
**Key Responsibilities**:
**General Customer Experience enhancement**
- Draft and sign-off on consumer education material.
- Draft and/or review adhoc broker communications.
- Maintain awareness of changes in legislation in order to incorporate this information effectively into product documentation.
**Product documentation**
- Thoroughly analyse and understand the product construct and value proposition of new or updated insurance products.
**Product enhancement and maintenance**
- Identify product enhancements based on market and internal research and competitor analysis.
- Look for ways to refine product architecture and product process to optimally deliver the customer value propositions.
- Ensure consistency with other in-house personal lines products.
- Draft proposals to refine product designs and supporting processes and submit for review by all stakeholders. Integrate feedback.
- Assist Training function with development or maintenance of training material and training delivery and approve training material.
- Assist with the single rater strategy, which will entail the mapping of product features and underwriting rules to those in the rating model.
**Product migration**
- Drive and assist with migrating all policies onto one of the 3 core products.
- Thoroughly compare different products (policy wordings, schedules, limits, and excesses) and document the differences in cover in an easy-to-understand format.
**Required Knowledge and Experience**:
- 5 years' experience in writing of product-related documentation, including specific experience in writing of short
- or long-term insurance policy wording.
- Experience in coordinating input from multiple stakeholders involved in developing insurance product-related documentation.
- Proven experience in the drafting or interpretation of documents which have a legal impact, e.g., contracts, service agreements, policy terms and conditions.
- 5 years' general insurance industry experience, such as in underwriting, claims or policy administration.
**Educational Requirements**:
- Matric
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