Litigation Specialist

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our **Insure, Recoveries and Liabilities (Operations) area.** We are looking to recruit a** Litigation Specialist**
- Effectively settle claims whilst ensuring operational effectiveness
- To ensure that from both a profit and efficiency point of view the claim is being managed

appropriately within the litigation area.
- To effectively manage the potential, costs, and risks of litigation
- To ensure excellent Customer Service experience
- Review and establish cover of public liability claims

**Key Responsibilities**:

- Adherence to Standard Operating Processes, practices, and procedures.
- Adherence to Service level Agreements with internal and external partners
- Process all broker and intermediary recovery claims to secure a successful recovery

ensuring that efficiency, productivity, and superior customer service are shown
- Ensure Litigation is the appropriate action.
- Conduct viability assessments
- Cost Benefit Analysis should be performed throughout the lifecycle of the claim
- Ensure estimates are raised accurately and timeously
- Appointment of attorneys, contingency agents, loss adjustors, investigators
- Providing all supporting documentation to attorneys and contingency agents
- Regular tracking of claims status on all systems

To effectively manage turnaround times as per standard operating process and service

level agreements
- Ensure integrity on data and financials.
- Drafting of summons and particulars of claims
- Monthly Tracking and auditing of claims
- Maintain service, quality, and desired outputs
- Engage regularly in team or group problem-solving weekly meetings
- Share knowledge on, and participate in the creation of new standards, control systems

and procedures to maintain service delivery.
- Track payments and receipting
- Confirming cover as per the policy wording
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Collaborate and work closely together with others thereby leveraging constructive team

dynamics and innovation

Proactively suggest improvements in customer service and relations where applicable.
- Identify and recommend areas / ways to improve processes
- Develop work routines in line with operational plans / schedules to achieve service

delivery goals
- Align own behaviour with the organisation culture and values
- Achieve own performance objectives
- Actively participate in own professional development and career path and be aware of

capacity building initiatives (i.e., development programmes, training, mentorship,

coaching etc.)

**Required Knowledge and Experience**:

- 2 years admitted attorney experience
- 2 years Short Term experience
- 3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
- 2 years Public lability experience
- Excel - Intermediate
- Word - Intermediate
- Advanced Policy Interpretation ability
- Magistrates Court Act No 32 of 1944
- Magistrate Court Rules
- Supreme Court Act 59 of 1959
- Supreme Court Rules
- Superior Courts Act 2013
- Attorneys Act No 32 of 1944

Excellent Verbal and Numerical Skills

**Educational Requirements**:

- Matric
- Legal Qualification
- Admitted attorney
- Appropriate Insurance Qualification

**All Hollard appointments are made in line with our DEI policy.**
- Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin, gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone._
- We proudly promote the “Hollard Way we work,” which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don’t meet all our selection criteria, we encourage you to apply_