Divisional Executive: Client Solutions

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To provide strategic direction and leadership by managing the formulation and delivery of client centred solutions across transactional services products and sectors to drive an increase in Transactional Services (TS) revenue and an improved client experience. Responsibility for lead generation, visibility and developing client value propositions in close collaboration with sales and product areas to grow client acquisition and retention within TS and CIB.**Responsibilities**:

- Manage and deliver on the agreed financial objectives by driving sustainable growth, ownership and performance enablement for product, sales and support areas within TS and CIB
- Meet financial objectives by leading and supporting the organisational budgeting process, driving reporting and monitoring of organisational financial performance
- Drive, develop and manage client growth by identifying opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation
- Manage the value chain health and profitability of all products within the portfolio
- Meet business objectives by providing insights for competitive advantage using integrated reports and analytics for the development and growth of pipeline for clients
- Utilise client insights and data inputs to ensure a holistic overview of client experience in TS
- Craft innovative solutions through targeted submissions to secure appropriate share of wallet
- Drive client solution management through maintaining valid, accurate and complete client activity and visibility
- Generate impactful responses to solicited and unsolicited bids to drive exceptional client experience
- Drive strategic objectives with input from competitor analysis and market trend insights
- Manage client activity behaviour and build targeted CVP strategies for TS and CIB
- Utilise qualitative data from client engagements, surveys and front-line teams to provide client insights and product improvements
- Develop a strategic client solutions framework to optimise cohesion between segment, channel, and product
- Drive the required change intervention to implement solutions and ensure ROI for the enterprise
- Achieve excellence in strategy execution by integrating people, processes, management, systems, measurements and rewards
- Create and drive organisational alignment with other business areas by ensuring common view and methodology
- Ensure the operationalisation of consolidated client products and services in line with requirements
- Strategic vendor/partner collaboration and management to drive effective commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
- Foster and enable innovation increasing the value add of the function through breakthrough services or practices
- Effective management and accountability of internal audit and compliance requirements in order to mitigate risk
- Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management
- Manage the performance of direct reports and hold them accountable for managing the performance of their employees
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Preferred QualificationMasters degree in relevant field
- Minimum Experience Level- 5 - 10 years’ experience in managing a division/enterprise in a similar or related industry
- 5 - 8 years’ experience in people management

**Technical / Professional Knowledge**
- Strategic planning
- Budgeting
- Performance management
- Business Acumen
- Change management
- Digital Culture
- Technical product knowledge
- Principles of project management
- Business principles
- Risk Management
- Behavioural Competencies- Establishing Strategic Direction
- Operational Decision Making
- Sharing Responsibility
- Strategic Influence
- Driving Execution
- Building Talent
- Building Organizational Talent
- Financial Acumen

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