Guest Relations Officer

2 weeks ago


Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

A 5* Hotel in Dubai are looking for a Guest Relations Officer to provide high-quality service to guests, address complaints and provide recommendations.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact with guests.

Includes:

Flights and visa
Accommodation
Medical aid
Meals on duty
Transport to and from work

Responsibilities:

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and skills:

Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills

Application Deadline: 2023/01/23

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