Senior Customer Relations Officer
6 months ago
**LOCATION**:
Cape Town
**PRIMARY PURPOSE OF THIS JOB**:
The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and driving continuous improvement in student satisfaction and outcomes.
**KEY RESULT AREAS**:
- **
Student Engagement (**_Customer Nurturing_**)**
- Student Relationship support
- Student Feedback and Complaint handling
- Student Communication and Updates
- ** Student Experience (**_Customer Nurturing_**)**
- Student Onboarding and Orientation
- Customer Contact and Touchpoint co-ordination
- ** Student Employability (**_Customer Nurturing_**)**
- On Campus Employment Preparedness Facilitation
- Facilitation Industry Collaboration and Partnerships
- Continuous Skills Development
**QUALIFICATION REQUIREMENTS**:
- Relevant qualification (e.g. Diploma /Certificate/ Degree in Business admin or related field).
**EXPERIENCE REQUIREMENT**:
- Minimum of 3 years experience in customer success, customer service, recruitment and placement or a related role, preferably in an educational setting.
- Proven track record of managing and administering customer success/service/engagement programmes.
**SKILLS REQUIREMENT**:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Conceptual thinking.
- Well-developed negotiation skills.
- Presentation skills.
- Good relationship building skills.
-
Senior Customer Relations Officer
6 months ago
Cape Town, South Africa Capsicum Culinary Studio Full timeDivision Tertiary Business Unit Capsicum Culinary Studio Minimum experience Mid-Senior Company primary industry Hospitality Job functional area Education **LOCATION**: Cape Town **PRIMARY PURPOSE OF THIS JOB**: The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the...
-
Customer Relations Officer
6 months ago
Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Head Academic Operations **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Customer Relations Officer
5 months ago
Cape Town, South Africa Capsicum Culinary Studio Full timeDivision Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Cape Town **JOB OVERVIEW**: The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer...
-
Guest Relations Officer
6 months ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
-
Customer Relations Consultant
5 months ago
Cape Town, South Africa Clicks Group Limited Full time**Listing reference**: 015926**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Debtors**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department....
-
Customer Relations Consultant
5 months ago
Cape Town, South Africa Clicks Group Limited Full time**Listing reference**: 016660**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Debtors**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department....
-
Customer Relations Officer
5 months ago
Cape Town, South Africa ADvTECH Full time**LOCATION**: Cape Town **JOB OVERVIEW**: The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders. **KEY RESULTS AREA**: **Administration, Operational and...
-
Guest Relations Officer
3 months ago
Eastern Cape, South Africa HotelJobs.co.za Full timeA luxury 5* Private Game Reserve in the Eastern Cape is looking for an experienced GUEST RELATIONS OFFICER to join their team._ **Minimum criteria required**: - Qualification: Hotel Management Diploma/Certificate or equivalent - 2 years working experience in Front of House or similar position at another 4/5 - Establishment **Key Performance Areas of this...
-
Senior Customs Compliance Officer CPT
2 days ago
Cape Town, South Africa Tiger Recruitment Full timeMy client from a Freight Forwarding Company is seeking a Senior Compliance Officer to join their team in CPT Responsibilities:Customs Penalty Payments dailyPay the deferment statementsPay customs duties when the deferment account is depletedPay customs VAT when the deferment account is depletedDaily review and check that the deferment account limits have not...
-
Senior Customs Compliance Officer CPT
2 days ago
Cape Town, South Africa Tiger Recruitment Full timeMy client from a Freight Forwarding Company is seeking a Senior Compliance Officer to join their team in CPT Responsibilities:Customs Penalty Payments dailyPay the deferment statementsPay customs duties when the deferment account is depletedPay customs VAT when the deferment account is depletedDaily review and check that the deferment account limits have not...
-
Guest Relations Officer
3 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
-
Customer Relations Associate
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Relations AssociateJob Summary:We are seeking a Customer Relations Associate to join our team at WNS Global Services. As a Customer Relations Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key Responsibilities:Provide reliable and...
-
Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeCareer Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...
-
Guest Relations Officer stellenbosch
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are seeking a Guest Relations Officer for a 5-Star Wine Estate in Stellenbosch **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and...
-
Public Relations Officer
5 months ago
Cape Town, South Africa Centre Recruit Consultants Full timeWe are seeking a skilled and experienced Public Relations Officer to join our conveyancing firm. As a Public Relations Officer, you will be responsible for managing the firm's public image, building relationships with key stakeholders, and promoting our services to clients and the wider community. Your role will be instrumental in enhancing our brand...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...
-
Industrial Relation Officer
5 months ago
Cape Town, South Africa FROGG Recruitment Full time**Industrial Relation Officer Epping Cape Town** Our Manufacturing client in Epping Cape Town is looking for an IR Officer with 5 years of experience in a Unionised environment. *** **Salary Negotiable** **Min Requirements** Grade 12 A National Certificate/Diploma in IR/HR field will be an added advantage At least 5 years’ experience in an IR...
-
Guest Relations Officer
4 weeks ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...
-
Senior Communications Professional
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewThe role sits within a newly created team, enabling us to significantly improve our internal communications with teams across South Africa and UK Operations. It will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues. The role, based in our Cape Town office, will provide...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...