Coordinator: Internationalisation, Social Impact
5 months ago
Duties/Pligte
- Interacting with administrative, academic and technical role-players on matters relating to Internationalisation, Social Impact and Postgraduate ICT solutions and services;
- Coordinating business analysis and requirements activities;
- Identifying and evaluating potential ICT solutions to meet the requirements of the Internationalisation, Social Impact and Postgraduate environments;
- Performing project administration tasks;
- Coordinating the complete life cycle of support issues from call logging, investigation, recreation, resolution, and workarounds to providing clear and accurate feedback to the relevant stakeholders;
- Providing advice and training on the optimal use of Internationalisation, Social Impact and Postgraduate Systems;
- Compiling and distributing communication material relating to Internationalisation, Social Impact and Postgraduate ICT solutions and services;
- Contributing to the optimisation and standardisation of current solutions and processes through a service improvement approach;
- Contributing to the ongoing improvement of the ICT customer engagement process.
Job Requirements/Pos Vereistes
- A relevant NQF7-level qualification, e.g. a degree or an advanced diploma in an information Systems-related field such as information science or information technology;
- At least one year of demonstrable information systems-related support experience in a higher education environment;
- Excellent verbal and written communication and documentation skills;
- The ability to analyse complex processes and solve problems in a logical way;
- The ability to provide information systems-related end-user support;
- The ability to work collaboratively with stakeholders to identify and investigate their ICT-related requirements;
- Experience in working with different functional groups simultaneously;
- Strong interpersonal skills - must be a team player;
- The ability to manage time and prioritise tasks effectively to deliver outcomes and meet deadlines;
- Adept at identifying, evaluating and using current and emerging technologies;
- The ability to self-motivate and work independently with mínimal supervision.
Recommendation/Aanbeveling None
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