Port & Terminal Coordinator

4 days ago

Durban, South Africa Tower Group Full time

**Position Summary**:
This role is responsible for overseeing the operations of vessels in the area and to ensure smooth workflow
within the PTO department. PTO is also the liaison between the company and the terminals in the area.

**Key Functions and Accountabilities**:

- Support the Regional Berth Planning Manager in obtaining Berthing windows with the Terminal and
monitor operations versus prospects.
- Provide cost estimates for special cargo, such as break bulk and out-of-gauge (OOG) shipments, ensuring
accurate pricing and cost calculations.
- Support the handling of dangerous goods (DG) containers with special requirements, such as Class 1 and
7, ensuring adherence to safety protocols and regulations.
- Prepare and provide physical manifests as needed, ensuring accurate documentation and compliance with
regulatory requirements.
- Handle damaged containers during the load and discharge process, coordinating with relevant teams and
stakeholders to ensure proper handling and documentation.
- Monitor and report on leaking containers and ship damage, taking necessary actions to address safety
concerns and mitigate risks.
- Coordinate and arrange physical inspections conducted by customs officials, surveyors, or other relevant
parties.
- Arrange local port formalities, ensuring compliance with port regulations and facilitating smooth
operations for vessels.
- Represent the company within the port community, maintaining positive relationships with port
authorities, pilot stations, and other relevant entities.
- Facilitate commercial and company visits to terminals and company vessels, coordinating schedules, providing necessary information, and ensuring a smooth visitor experience.
- Coordinate cut & run (whenever required) for vessels and finalize priority cargo after coordinating with
Cargo control / Transshipment / ED / cargo ops planning.
- Attend weekly / monthly terminal performance meetings along with regional stakeholders.
Keep all stakeholders informed about any change in terminal / local tariffs / adherence to local
regulations.
- Monitor daily terminal in yard (laden / empty / TS) and ensure no discrepancy with EPOS from terminal
data / highlight concerned departments in case of overdue containers. Ensure no containers (laden /
empty / TS) lying unattended and co-ordinate with respective stakeholders (Transshipment execution /
Cargo control / ED teams ) for clearance plan.
- Handle Long-standing laden containers: In line with local regulation arrange for survey / destruction /
auction / sell (As per local requirements / process with CS)
- Monitor & update vessel/cargo operations during vessel port stay. Monitoring pre/post idle / stoppage of
cargo operations / delays.
- Oversee husbanding / cargo ops tasks which have been outsourced to external agents.
- Monitor and approve late gate requests, ensuring compliance with established protocols (wherever local
presence is required)
- The incumbent in this position contributes to the business wide strategy. He / She is responsible for
providing employees with guidance in handling difficult or complex problems and in resolving complex,
escalated complaints, or disputes.
- He / She will assist both internal and external customers in resolving complex issues requiring specialized
knowledge of a functional area and / or broad knowledge across functions.
Possesses and applies comprehensive knowledge of the principles, practices, and procedures of a
particular field of specialization to resolve complex issues or to build consensus.
- Accountable for problem resolution with customers, vendors, and other offices within the company.
Identifies opportunities for cost reduction and cost control.
- Develops new business processes for smoother workflows.
Provides training for staff on new systems, regulations, and requirements as may be necessary.

**Skills and Knowledge Required**:

- Ability to work on several systems simultaneously and interpret the data.
- At least 1 years’ experience in the Port and Terminals field.
- Ability to work under pressure and excellent time management are key traits.
- Good general knowledge of Ports / terminal infrastructure, procedures and tariffs.
- Willingness to attend to emergencies outside of usual working hours.
- Able to assess and make an informed decision to resolve operational issues under pressure.
- Will need to be able to communicate internally and externally with people of all levels.

**Personality**:

- Will need to be a team player.
- Positive attitude and Enthusiastic
- Self-Confident and Self Disciplined
- Persistent
- Ethical

**Conceptional and entrepreneurial thinking and action**:

- Acknowledge signals.
- Multi-dimensional thinking
- Courage to make decisions and accepting responsibility.
- Lateral thinker
- Multi skilling and quick decision maker

**Positive image to customers and colleagues**:

- Capacity to support and inspire.
- Open and honest attitude
- Hard working
- Lead by example

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