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Quality Assurance Clerk
3 days ago
The above mentioned position exist in Alternative Distribution Support. We are looking to hire a meticulous quality assurance clerk with excellent communication skills and time management.
- Listening to randomly selected calls per agent and Call Centre to ensure quality as per set daily targets.
- Report to the Manager on findings, pertaining to the selected calls assessed.
- Provide feedback and coaching to the external Call Centres and follow up on corrective measures taken.
- Provide input to the Manager in order to improve quality of scripts and calls.
- Monitor and check that voice recordings uploaded on the Secure File Transfer Protocol system are matching the sales per Call Centre on a regular basis and report any discrepancies.
- Adhere to call monitoring process according to the checklist provided.
- Scheduling and planning of own work to meet targets.
- Report monthly on work undertaken.
- Support implementation and maintain processes, policies and systems.
- Assist with system user testing for new systems and processes.
- Grade 12
- Two (2) Year's Quality Assurance working experience in Financial industry
- Experience in quality coaching.
- Insurance business knowledge (terms and definitions, principles, procedures
- Building and maintaining effective cross functional relationships with internal employees and external Call Centers.
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Quality Assurance Clerk
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Centurion, Gauteng, South Africa AVBOB Full timeThe above mentioned position exist in Alternative Distribution Support. We are looking to hire a meticulous quality assurance clerk with excellent communication skills and time management. Listening to randomly selected calls per agent and Call Centre to ensure quality as per set daily targets. Report to the Manager on findings, pertaining to the selected...
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