Operations Coordinator

2 weeks ago

Johannesburg, South Africa IQbusiness South Africa Full time

Join our operations team for an exciting opportunity as an Operations Coordinator.

**Requirements**:

- Recognised post-matric qualification - ideally a 3-year degree or diploma in Computer Science or related field [i.e., Developer / Programmer].
- Market Research qualification or at least two [2] years’ experience within an organisation conducting Market Research.
- Two [2] years plus experience in a Market Research “operations” role which includes experience in survey scripting, survey deployment, monitoring, and data analysis.
- Knowledge of, and ability to use research and sample platforms [for e.g., but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research or survey software etc.]
- CSS or HTML experience is advantageous.
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.

**Competencies**:

- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of conducting online market research
- General and technical problem-solving abilities
- Cross-departmental collaboration
- Project management skills
- Effective communication skills
- Effective at multi-tasking
- Approachable “go-to” person
- Adaptable
- Analytical thinker
- Attention to detail
- Process oriented approach to work
- Customer-focused
- Time management skills
- Strives for service delivery excellence

**Roles & Responsibilities**:
**Client and Stakeholder Support** [provide support to internal stakeholders and clients in a demanding dynamic environment]
- Works closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to ensure alignment on survey, sample, analysis requirements and timelines.
- Supports Research and Account Directors in fostering strong relationships with self-service and assisted-service clients through providing training and ongoing support in the effective use of Insight Community and other research solutions.

**Project Ownership and Management** [effective daily management and execution of operational tasks]
- Work as part of a Team, using shared project plans and deadlines to ensure on-time delivery within agreed internal and client SLA’s.
- Make use of organisational project management software to provide progress updates and support effective project management for on-time delivery.
- Be aware of, and work within, defined client and operational budgets, driving cost-and timesaving in all areas whenever possible.

**Operational Tasks** [carry-out tasks related to the operational execution and delivery of market research activities]
- Understanding and operational interpretation of client needs [with the support of Account Directors and Research].
- Setting up platforms, programmes, solutions, and projects from an operational, technical perspective.
- Survey scripting, including custom scripting to achieve specific complex survey requirements.
- Survey testing and test data checking [prior to deployment].
- Sample preparation [including list cleaning], uploads and management.
- In platform, live and reporting table set-up based on Research and client specifications.
- Survey data exports and data preparation [cleaning].
- Insight Community and Panel management activities.
- Insight Community and Panel Member Health-related activities.
- Processing airtime and other relevant incentives | rewards.
- Conducting lucky draws.
- Assisting Account Managers and Support Executives in community member, panel member or research participant query resolution.
- Stakeholder and client training on the Research platforms used.
- Resolving any client, internal or participant queries related to a survey or platform.
- Demonstrate a “quality-in-all-I-do”, customer-centric and collaborative approach to performing tasks.
- Be aware of, and follow, operational procedures and quality checks.
- Share in problem resolution through demonstrating an eagerness to learn and through the effective sharing of lessons learnt with Team members.
- Set-up and maintain project and team-specific documentation.
- Monthly tracking of all project-related tasks for the purpose of reporting on personal operational metrics.
- Participate in the review, piloting, and recommendation of any “fit-for-purpose” systems, software or hardware as identified by the Operations Team Leader or
- Play an active role in the successful implementation of any new systems, platforms, solutions, or processes.
- Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification_
- IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals_

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