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Operations Coordinator
2 weeks ago
Primary purpose of the role:
The Operations Coordinator will handle freight movement for either international air and/or ocean import & exports shipments in order to exceed customer service expectations while maintaining compliance with all government and industry standards.
Key Accountabilities:
- Register and maintain regular status of Import & Export Shipments in the Company's system
- Coordinate Import/Export Shipment Operations and Documentations with overseas agents and local US 3rd parties on daily basis and meet the deadlines where applicable
- Cooperate closely with global offices, overseas agents and service providers to Identify optimal solutions for the clients' requirements and deliver the best possible service to the customers while protecting the integrity of the business
- Review, Analyse and post Accounts Payable per Shipment on a timely manner
- Also find opportunities to minimise the cost and find opportunities to maximise revenue while ensuring clients' requirements are met
- Review, Analyse and post Accounts Receivable per shipment on a timely manner
- Address and communicate to customers and agents any shipping issues and/or delays proactively
- Responsible for the month end closing of assigned shipments
- Responsible for all root cause analysis to achieve required KPI's and create ideas to improve the existing process
- Provide excellent and timely customer service, under the direct supervision and advice of the department supervisor / Manager
- Costing and quoting agents and clients if additional services are requested
- Working closely with other departments in the company to make the customer's experience seamless
- Additional duties and responsibilities may be assigned by management
Preferred Qualifications:
- Matric / Grade 12 / equivalent
- CargoWise qualification / Experience
- +-3 years Sea freight Experience
- Demonstrated experience
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