Managed Services Operations Director

3 days ago


Sandton, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled Managed Services Operations Director to join our team at Dimension Data. As a key member of our operations management team, you will be responsible for overseeing the day-to-day running of our managed services operations.

About the Role

In this role, you will be responsible for ensuring maximum uptime and accurate response to client operational issues. You will also be responsible for delivering contracted outcomes to our clients by managing the operational tasks in line with established performance measures.

You will work closely with our service delivery management team to create and maintain comprehensive lists of client requirements, technology, and delivery models. Additionally, you will investigate and solve client problems that have been escalated by the client and operational teams.

Your responsibilities will also include assisting with complaint handling or major incidents that require intervention and ensuring the prompt resolution of these incidents. You will follow established procedures in terms of major incidents, root cause analysis, problem management, communication, and incident management.

Furthermore, you will engage with clients for technical operational requirements as part of routine operations. You will plan and implement key service improvement priorities based on a continual service improvement approach and feed these priorities into our automation team.

Requirements

To be successful in this role, you will need:

  • A general qualification in Technology (Technology Diploma/Degree)
  • Certifications such as ITIL Foundation (V3 or latest), Safe Agile, Azure, AWS, and VMware
  • A Management Diploma/Degree or MBA
  • At least 10 years of experience in the management of people, process, and technology
  • Relevant experience in Data Centre, Collaboration, and Microsoft stack
  • Good organisational and effective team leadership skills
What We Offer

We offer a competitive salary of $120,000 - $150,000 per annum, depending on your level of experience and qualifications. Additionally, we offer a range of benefits including health insurance, retirement savings plan, and paid time off.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application via our website.



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