Reservations Manager

2 days ago


Sandton, South Africa Wilderness Safaris Full time

**PRIMARY PURPOSE**

To manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all Wilderness camps. Inspiring a team to build strong relationships with agents, ensuring a positive reservations experience and an excellent guest journey with each reservation enquiry. The Reservations Manager is specifically accountable for the performance and leadership of the Travel Designers (Journey Specialists), high service standards with the ultimate goal to generate more revenue, achieve high agent/guest satisfaction and improve our service ranking globally.
- This position can be based in either Johannesburg or Cape Town.

**Detailed Responsibilities**
- Offer first line assistance to the Travel Designers, allocating tasks of availability, confirmation and post confirmation services while maintaining workloads and a high level of efficiency within the team as a whole.
- Develop and mentor staff and talent to their full potential through performance development programs.
- Liaise with the Head of Reservations to ensure the company strategy is implemented
- Monitor, review and measure the teams' margins, sales targets and Wilderness bed nights sold, and promote up-selling without creating a negative experience for the agent
- Optimise business processes - continuously striving to improve business effectiveness and efficiency with innovation, flexibility, and integration within the business’s technology.
**CANDIDATE PROFILE**
**Qualification:

- **
- Matric certificate - with maths (minimum standard grade or above)
- Tertiary qualification in Travel & Tourism/Hospitality.
**Experience:

- **
- 8-10 years in the Travel & Tourism industry
Proven English literacy
- Working knowledge of TourPlan and WISH or similar booking/operating system
- General product knowledge on Southern & East Africa
- Personal or educational travel experience advantageous
- Excellent attention to detail
**Skills:

- **
- A Reservations Manager should have an analytical and logical approach and be capable of leading a good team.
- Having the ability to delegate work activities is essential.
- Excellent communication skills both written and oral.
- Be able to actively listen and communicate clearly.
- Deliver efficient solutions and credible service to all internal and external stakeholders.
**Personal Abilities:

- **
- Models commitment to the team, motivates and grows team spirit and remains result oriented.
- Precise, organised and good communication skills.
- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Self-starter with high energy levels.
- Be team focused, treating people with respect.
- Have a positive attitude and impact on everyone around them.
**Interests:

- **

A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”



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