Risk Supervisor
2 weeks ago
**Job Title**:
Risk Supervisor, Randburg, Johannesburg
**Department**:
Risk Department
**Reports to**:
The Risk Manager
**Purpose**:
To assist the Risk Manager in the day to day running of the Risk and FICA department.
**Essential Functions**:
- Identifying fraud syndicates
- Assessing clients
- Overseeing FICA and ensuring we stay in-line with FIC regulations
- Auditing bets
- Monitoring retail
- Ensuring no abuse
- Monitoring of back offices, to ensure correct information is reported
- Liaising with Payments and Audits teams
- Liaising with gambling boards in regards to any complaints
- Address all major customer complaints
- Manage team performance and conduct
- Ensuring that all SLA’s are met
- Ensuring a zero-handover policy
- Managing teams accordingly
**Skills, knowledge and other requirements**:
- Good telephone etiquette
- Good command of English language (read, speak and write)
- Able to focus for extended periods of time
- Able to manage time effectively
- Willing to assist
- Ability to respond appropriately to unexpected challenges and shifting priorities
- Ability to work on multiple tasks simultaneously
- Basic understanding of FICA
- Minimum six (06) months experience in placing of horse racing and sports bets
- An understanding of bookmaker operations
- Experience and knowledge of the following systems: MS Office; Internet and Turfsport
**Requirements: Experience, Education and Other**:
- Grade 12 (matric certificate required)
- Tertiary education (an advantage)
- Previous experience in a betting company
Pay: R18 000,00 - R20 000,00 per month
Application Deadline: 2024/07/05
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