Partner Operations Specialist

6 days ago


Johannesburg, South Africa Bolt Full time

We are looking for a **Partner Operations Specialist** to help us build our **Bolt Food** partner operations efforts in Johannesburg or Cape Town.

You'll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.

It's an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and local markets, have global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Support all **Bolt's Food Delivery operations **in the city.

**Review key operational metrics - **Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.

**Onboard new restaurants on Bolt Food platform -** Upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.

**Restaurants Requests Resolutions - **Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.

**Analyse data **- You will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and more importantly restaurants.

**Support existing restaurants -** Solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation

**BS degree in Business Administration, Operations **or related field**.**

Have 1+ years of previous **relevant experience** in Operations, Business Development, Analytical or similar..

You are an **analytical thinker** who loves to solve problems (advanced Excel skills are a must).

Be a **hustler**, not stopping after 20 obstacles a day.

Be **passionate** about new technologies and food tech.

Be an **owner** and proactively find solutions to business problems.

You are **organised**. You deliver stuff on time & handle stress.

You are **social**. You can easily network with people of all backgrounds.

Excellent communication & written skills in** English**.

** Experience** in sharing economy, tech business, transport industry, startup or dynamic high-growth company.

LI-Hybrid


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