Specialist Operations

6 days ago


Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Specialist operations - advice and information to address operational issues in the business. Customer complaints and Account Validations

**Job Description**:

- To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.
- Operations support and advice: Provide complex specialist operations support, advice and information to address operational issues in the business |
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Continuous improvement: Continuously identify and give input on ways to improve operations in the business
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
- Implement resolution and remedial action for Audit/MA/Compliance findings.
- Perform end to end Tax Validation on Savings and investment products
- Validation involves - Interest calculations for the relevant tax period.
- Comparing and matching data from the various systems and perform investigations for the exception
- Sox conformance testing
- Handling, investigating and providing feedback for product related complaints for both customer and colleagues.
- Monitor business service availability to customers through effective incident management to ensure stakeholders, customer, and system issue resolutions.
- Product testing in UAT environment to identify root cause analysis or during project lifecycle.
- Drafting and updating, procedure documents, concept documents or user stories.
- Build relationships between Business and Tech partners.

Some Skills and knowledge that would be an advantage in the role

Absa Product systems Savings and Investment product knowledge Planning and organizing Communication skills - Customer complaints handling Computer Literacy - MS Office (Excel (key), MS Word) Verbal and written communication Customer service knowledge Telephone etiquette Basic knowledge of Financial Savings and Investment products Excellent time management Attention to detail, Analyzing

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_


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