Regional Operations Specialist

2 months ago


Johannesburg, South Africa Western Union Full time

Are you ready to play a pivotal role in ensuring smooth operations and high-quality service across Western Union’s network? Do you excel in collaborating with teams and supporting partners to deliver outstanding customer experiences? Western Union invites you to join us as a Regional Operations Specialist.

**Western Union powers your pursuit.**

As a Regional Operations Specialist, you will support the growth of Western Union’s network by overseeing day-to-day operations in your assigned region. Your focus will be on partner onboarding, quality assurance, and operational efficiency. Working closely with cross-functional teams, you’ll provide the necessary training and support to ensure compliance with Western Union standards and drive seamless operations across multiple locations.

**Role Responsibilities**
- ** Operational Oversight**: Manage daily operations for locations in your assigned region, coordinating with partners to ensure consistent service quality and alignment with Western Union’s policies.
- ** Partner Support**: Onboard and train new partners, assisting them in maintaining service standards, understanding operational requirements, and ensuring smooth integration into the network.
- ** Quality Assurance**: Conduct regular visits to agent locations to monitor compliance, provide operational guidance, and support service improvements.
- ** Process Improvement**: Collaborate with internal teams to identify areas for operational enhancement and implement effective solutions that improve efficiency and customer satisfaction.
- ** Escalation Management**: Address low and high-risk issues as they arise, coordinating with internal teams for swift resolution.

**Role Requirements**
- 1-3 years of experience in customer service, operations, or a related field.
- Bachelor’s degree required.
- Proficient in English with strong verbal and written communication abilities.
- Fluency in another language (French or Portuguese) is advantageous.
- Ability to manage multiple tasks, maintain schedules, and work independently.
- Familiarity with Microsoft Office and basic Excel skills.
- Demonstrated ability to build positive relationships and provide supportive guidance to partners.

Join Western Union as a Regional Operations Manager and be part of a team dedicated to empowering connections and supporting quality service across our network.

**We make financial services accessible to humans everywhere. Join us for **what’s** next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your South Africa specific benefits include:

- 21 days annual leave - plus public holidays.
- Comprehensive life & medical cover.
- Pension plan.

Estimated Job Posting End Date:
11-30-2024



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