Forward Logistics Senior Supervisor

1 week ago

Edenvale, South Africa Barron Full time

**Job purpose**:
Responsibility for all forward logistics functions within Barron (inhouse and outsourced services).

**Responsibilities**:

- Manage the day-to-day operations (24 hours / 7 days) and drive for continuous improvement.
- Build partnerships and relationships with local key players in the logistics industry.
- Create operation plans to address issues and hedge the risks caused by market or policy changes if needed.
- Ensure procedures are enforced, and continuously improve the key metrics of service, quality, cost effectiveness and stakeholder satisfaction.
- Monitor the day-to-day operations, identifying any gaps, opportunities and/or roadblocks hindering the overall customer experience/customer journey and partner with the respective providers to drive performance improvements.
- In partnership with inhouse and external IT service providers, create reporting mechanisms (Dashboards, Daily/Weekly Snapshots, etc.) to highlight the key metrics of service, quality, cost optimisation and stakeholder satisfaction.
- Ensure processes, procedures and regulations are clearly documented, in compliance and enforced across the operation.
- Address, research and resolve exceptions (current or prospective) in a timely and cost effective.
- Reporting skills.

**Key Competencies**:

- Initiative and Responsibility: Acts on own initiative (without being instructed), moves things forward and accepts responsibility for results.
- Systematic Approach: Approaches a task in a planful and systematic way according to priority and uses time efficiently.
- Analysis and Judgement: Quickly understands and analyses problems and comes up with sound and rational solutions and or judgements.
- People Management: Provides team with a clear sense of direction and inspires and coordinates others and keeps them focused on objectives.

**Team**:

- 25 staff (day and night shift).

**Requirements**:

- At least 10-15 years in the freight forwarding industry (domestic and international)
- Route planning knowledge
- Understanding of the cube and volumetrics
- Service Level Management / Contract Management
- Excellent communication skills with the ability to secure alignment
- Self-motivated and results driven, able to collaborate and ability to influence stakeholders

**Reports to**: Outbound Logistics Manager

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