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Sales Team Lead

4 weeks ago

Cape Town, South Africa Graduate Placements Full time

**Responsibilities**:

- Addressing system problems immediately by ensuring the customer’s needs has been attended to and raising the issues with the relevant operations and technical teams.
- On-floor support to agents ensuring any questions by customers are answered accurately and within the relevant policy wording scope.
- With assistance from the leadership team, record and resolve all customer complaints according to the complaints process.
- Ensure the team deliver the required sales and lead conversion results
- Monitor agent performance and conversion rates to pro actively raise any drop in standards or performance.
- Monitor discount codes to ensure agents stay within the allowed discount range.
- Support the operations team with any special projects, for example, audits or process changes.
- Take the lead on issues or improvement areas raised by the agents, ensuring tickets are logged and progressed by the various teams.
- Put measures in place to ensure good governance and best practice, for example sales funnel management, sales team workflow, compliance considerations and data control.
- Monitor leave schedules to ensure leave days are managed appropriately, and agents are well-rested without compromising service standards.
- Incentives are planned and signed off by the leadership team.
- Work closely with the training team to address development areas and improve the skill sets of the client services team.
- Daily and weekly lead, sales, and agent performance.
- Quality assurance & sales validation
- Weekly and monthly performance reports (internal & external)
- Client services target reconciliation and commission reports

**Requirements**:

- Have at least two years’ experience leading a team
- Have at least 5 years’ post qualification experience in a commercial environment
- Have a qualification (or experience) relating to management, finances, marketing or sales
- Insurance and / or contact centre experience will be preferred
- Be active and enjoy a fast-paced environment
- Enjoy engaging with team members and peers and building relationships with clients
- Be a team player and motivator.
- Love learning, chasing targets, and problem-solving
- Have good bicycle knowledge and are interested in the technical aspects of cycling

**Benefits**:

- Monthly base salary R25,000 - R35,000
- International exposure

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