Customer Service Administrator
2 weeks ago
1years
- To ensure prompt, accurate and on time customer services and deliveries/collections is maintained at all times.
- Action any queries and complaints promptly.
- Liaise with the customers in person regarding their order status and manage the customer check in process.
- To immediately investigate any product shortages, over supplies and complaints relating to the service levels.
- If required, obtain a copy of the original customer order, and upon completion of the investigation, to fill in the Formal Customer Service Request and ensure the details are captured in the Customer Service Report and RMA spreadsheet. A copy of the approved Service Request form to be filed.
- Manage, control and report all quality defects and gather the required information according to the requirements of the Company.
**Qualifications and Experience**:
- Matric
- Warehouse, Customer services experience.
- Effectively communicate with fellow colleagues.
- At all times behave in a professional manner in dealing with matters internally as well as with external business contacts.
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