Servicing Administrator

3 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:29-Mar-2023Achieve more than
- ***
**YOU BELIEVE**
- Discovery - Employee Benefits- Servicing Administrator - Installations**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Employee Benefits**
- Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.**Key Purpose**
- The primary function of this role is to capture all new business onto the system so that monthly servicing on the scheme (Billing, Underwriting and claim departments) can take place.
Handling all queries relating to any of the above with external and internal clients.
- **Areas of responsibility may include but not limited to**
- Installing new schemes on IFE/Compass
- Loading of member data, PPR information and making sure covers and benefits are correct.
- Issuing of member benefit statements once the scheme commences
- Anti-money laundering checks and validations
- Notify Pricing if there are any differences between the quote and the Application form.
- Issue installation packs as well as member statements to the broker.
- Liaise with Corporate Distribution and Service Consultants to clarify any queries that might arise.
- Check Compass to ensure there are no system issues on installations that have not been processed and check with systems on errors and issues on Installations.
- Allocation of work to other team members and peer checking
- Compile weekly stats showing progress of outstanding work and to ensure on track to meet month end SLA.
- Where required, assist co-workers and the team to resolve queries and escalations.
- Adhoc system testing
- Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence
- Maintains, report, arrange, organize, and update the filing systems and procedures
- Responding to queries ensuring they are resolved timeously and effectively and managing workflow
- Personal Attributes
- Analytical and problem solving
- Good written and verbal communication
- Customer Focus
- Interpersonal Savvy
- Innovation
- Integrity
- Attention to detail
- Planning, prioritising and organising
- Team Work/Collaboration
- Stress Tolerance

**Education and Experience**
- Matric - Essential
- Product and process knowledge
- 2-3 years working experience within Group Life Administration Environment
- Intermediate/Advanced excel skills

**Employment Equity**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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