Operations Duty Manager

2 weeks ago


Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
- We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you._

**Role Context**

Overall Management of the Domestic Sort & Domestic distribution operations, Monitoring of the International Sort & distribution, Monitoring of the imports Departments & transit shed, monitoring of the export process & routing. Monitoring the reception area and staff. Co
- ordination of the international check in process, Planning and implementation of day to day running of the warehouse. Security and quality management of employees & equipment. Effective employees’ allocation for effective operations. To maintain relationships with airlines and third party agencies. Providing solutions to customers & internal contacts

**Key responsibilities**
- To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
- To organise meetings with employees to give feedback on shift performance from time to time
- Effectively ensure that the quality of work is kept high at all times
- Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment
- Completion of daily, weekly and monthly reports on time to meet deadlines

**Minimum Requirements**
- Education & experience_
- Matric or equivalent qualification
- 3 -4 years Supervisory experience or industry experience
- Proficient at MS Word and Excel
- Proven track record of managing at least 16-25 employees
- Good verbal & written communication
- Prepared to work weekends, public holidays & rotational shifts
- Ability to plan, organise & control
- Strong leadership skills
- Ability to work well under pressure
- 3 year Imports & Export Processing Experience
- 3 years Airline Handling and Operational /Warehouse Management Experience
- Customer Care Focus


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