Junior Operations Manager
2 weeks ago
**DUTIES & RESPONSIBILITIES**:
- Assist the Operations Manager in running of Stores (Corporate/FP).
- Store visits and upholding brand standards.
- Protect the Brand and Add Value.
- Store visits and Action sheets.
- HR/ People management.
- Repairs and Maintenance issues resolutions.
- Prepare weekly stats for review.
- Add value and protect the Brand.
- Assist with customer complaints.
- Achieve KPIs: Missed calls, Brand audits, Mystery shopper, SOS.
**REQUIREMENTS**:
- 2-3 years experience in a similar role.
- Sound understanding of the restaurant operations.
- Previous experience in the QSR industry.
- Ability to communicate effectively across all levels of the organization.
- Strong presentation skills.
- Must have strong attention to detail and a proven track record.
- Must have previously worked on Micros/GAAP.
- Strong attention to detail and accuracy.
- Have effective time management, problem-solving and decision-making abilities.
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