Branch Operations Manager

2 weeks ago

Johannesburg, South Africa Rooftop Recruitment Full time

Operations Manager
- EMS

Lucrative opportunity for an OPERATIONS MANAGER

The Operations Manager's role is to provide leadership and oversight to help with the medic services achieve the goal of "Best in Class" status. The Operations Manager will have direct oversight of all daily operations and imperatives, work through shift leadership to select and evaluate EMS staff and track and report out daily, weekly and monthly utilization statistics. This individual will contribute and adhere to organization's budget as it relates to operations and other areas of responsibility.

Reporting To: GM.

Supervises: EMS staff and providers and direct line staff as needed

**REQUIREMENTS**:

- Matric

Licensed as a Paramedic ILS Minimum/ ALS Desired

Health Care Provider certification

Driver's license required, and ability to meet insurer requirements to drive company vehicles.
- Pre EMS experience
- Experience with operational areas, such as vehicle operations and maintenance, EMS protocols, scheduling, utilization review
- Ability to work weekends where necessary and assist at special events requiring EMS Services
- Computer Literate(Office essentials)
- Basic Radio Coms understanding.
- Presentation skills
- Knowledge of First Aid training

CRITICAL SKILLS
- To be successful, the individual in this position must:Value relationship building and collaboration

Be able to interact in a professional, positive and ethical manner with all levels of the organization and with the external community

.Demonstrate ability to communicate at all levels in the company through presentations, reports and orally.
- Demonstrate ownership and accountability

Delegate effectively and hold others accountable

Develop and achieve defined metrics, methods and procedures which drive results across the System
- Be able to manage multiple projects and effectively deal with a fast-paced and changing environment

.Be an effective manager of people, processes and situations

Be a role model in the delivery of services that are deemed to be superior in the eyes of the customers
- 10. Ability to work under pressure.

DUTIES AND RESPONSIBILITIES

Leadership

Understand, implement and communicate our mission, vision and strategic plan

Participate in planning process for areas of responsibility by providing and analyzing data

Define scope of service(s) for areas of responsibility

Maintain and monitor indicators of customer satisfaction and outcome

Initiate appropriate improvement interventions to enhance market share

Collaborate with other leaders in the operation of cross-functional policies to achieve organizational and/or system goals

Ensure personnel and staff are in compliance such as relevant standards, rules, regulations and statutes of various governmental or regulatory bodies

Represent the organization in all interactions with staff, patients/residents and families, medical staff, other health care professionals and the general public

Participate in community organizations

Provide on call administrator support to supervisors and shift leaders

Organizational Performance

Develop, refine and deploy operational policies that pertain to daily companywide operations and logistics

Work with other leaders to develop and communicate the organization's performance improvement plan to staff

Ensure staff has the needed competencies to perform in accordance with expected standards and to foster continuous performance improvements

Use objective data to assess quality of services and compare to other benchmarks and reference databases

Proactively, seek out customer feedback to improve services

Respond to customer questions, complaints and suggestions and inform them of actions taken.

Celebrate accomplishments with staff

Control costs and enhance revenues where applicable, taking measures to be more cost effective

Monitor and analyze productivity on a regular basis

Utilize appropriate resources to develop plans of action to continuously contribute to improve financial performance of the organization

Seek creative solutions and alternatives, which improve performance and productivity

Ensure an adequate number of qualified staff consistent with job responsibilities and approved standards of productivity.

Determine which staff competencies to assess using rationales, such as low volume/high risk, problematic issues, new technology, etc.

Ensure the clinical competence of all staff members is assessed, maintained, demonstrated and continually improved.

Integrate the timely quarterly performance appraisal of all staff with an annual competency review as appropriate; prepare appropriate documentation for progressive discipline if necessary.

Maintain documentation of staff competency through periodic competency assessment recommend prospective staff for hire

Understand and comply with all HR Policies

Direct staff in the performance of their duties

Maintain positive employee relationships through clear, timely and accurate communicatio

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