Operations Manager

Found in: Talent ZA C2 - 2 weeks ago


Johannesburg, South Africa Buffalo International Logistics Full time

Requirements

  • A bachelor's degree in business administration, operations management, supply chain management, or a related field is often required. 
  • 10 + years of experience within the Logistics, Courier and ecommerce industries.
  • 6 + years of experience as an Operations Manager
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent leadership and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in project management and process improvement methodologies.
  • Knowledge of relevant industry regulations and compliance requirements.

 

Responsibilities

  • Logistics Management: Coordinate the movement of packages from the point of origin to the final destination, optimizing routes and transportation modes to minimize costs and delivery times.
  • Staff Supervision: Manage a team of drivers, couriers, and warehouse staff, ensuring they are properly trained, motivated, and equipped to perform their duties effectively.
  • Vehicle Fleet Management: Maintain and schedule regular maintenance for the company's fleet of vehicles, ensuring they are in good working condition to fulfill delivery obligations.
  • Customer Service: Address customer inquiries, complaints, and special requests promptly and professionally, striving to maintain high levels of customer satisfaction.
  • Inventory Control: Oversee inventory management processes to accurately track incoming and outgoing shipments, minimize losses, and optimize warehouse space utilization.
  • Compliance and Safety: Ensure compliance with all relevant regulations and safety standards governing the transportation and handling of goods, including proper documentation and handling of hazardous materials if applicable.
  • Performance Monitoring: Implement key performance indicators (KPIs) to track operational efficiency, such as on-time delivery rates, vehicle utilization, and customer feedback, and take corrective actions as needed.
  • Cost Management: Monitor expenses related to labor, fuel, maintenance, and other operational costs, identifying areas for cost-saving measures without compromising service quality.
  • Technology Integration: Utilize technology solutions such as GPS tracking systems, route optimization software, and electronic proof of delivery systems to streamline operations and enhance productivity.
  • Continuous Improvement: Regularly review and analyze operational processes and performance metrics to identify opportunities for improvement and implement best practices to enhance overall efficiency and competitiveness.

 

IF YOU DONT RECEIVE ANY FEEDBACK IN 2 WEEKS, CONSIDER YOUR APPLICATION UNSUCCESSFUL.

 


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