Head of IT Operations
2 months ago
To plan, organise and execute the Group’s operational IT mandate. The incumbent is accountable for the establishment, implementation and management of best practice standards for IT operation execution. This is done by evaluating and interpreting business needs and its impact on IT systems and infrastructure, manage the Group’s IT requirements, its business system requirements and work with outsourced and third-party suppliers
and contractors.
**Minimum Requirements**:
- National Diploma or BTech in Information Systems.
- MCSE certification as an added advantage
- 5 Years experience in senior management
- experience in the design, implementation and management of outsourced solutions and support services.
**Minimum work experience**:
- Set goals and standards for the IT department to support business plans.
- Plan and utilise resources (skills, equipment, infrastructure, and finances) for maximum effectiveness and productivity
- Oversee all technology requirements for the Group, including Network, Server, Storage, and
- Cloud/Hosting/WAN requirements
- Align operational tasks with business processes, for example, SAP ISH, FI and MM
- Ensure the implementation of system flows through internal stakeholders.
- Analyse, design and document specifications together with the service providers
- Establish processes and protocols for the acquisition of new or replaced assets
- Ensure warranties of assets are maintained
- Ensure the security of the Group’s data, its network/network access and back-up systems
- Identify and manage problems, escalated issues and operational risks
- Promote alignment by understanding and communicating departmental and customer needs and requirements throughout the organisation
- Embed people-focused management strategies and implement policies that maximise employee potential
- Analyse information and reports to identify trends, discrepancies and inconsistencies for decision-making purposes
- Ensure complete, timeous and accurate reporting with appropriate levels of escalation to enable effective decision making
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