Head of Operations Manager

1 month ago

Sandton, South Africa Initiate International Full time
Head of Operations Job Description

Initiate International is seeking a highly skilled and experienced Head of Operations to join our dynamic team. As a key player in our organization, you will be responsible for driving the daily operations of our client's business, ensuring the seamless delivery of exceptional products and services.

Key Responsibilities:
  • Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement, ensuring alignment with business objectives.
  • Payment Processing: Work with external partners to implement and optimize localized payment solutions, aiming to improve user experience, first-time deposits, retention rate, and return on investment.
  • Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score.
  • Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.
  • IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.
  • People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
  • Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.
  • Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.
Requirements:
  • Bachelor's degree in business administration, operations management, finance, or a related field.
  • At least 5 years of experience in business, preferably within the betting or similar industry.
  • Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.
  • Proven ability to manage operations and deliver results in a dynamic environment.
  • Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
  • Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
  • Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.

If you're a motivated and results-driven professional looking to take on a challenging role, we encourage you to apply for this exciting opportunity. Please submit your application today to be considered for this dynamic position.

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