Ict Support X2

4 months ago

Cape Town, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Senior ICT Support

**Varsity College **is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Cape Town Campus has vacancies for ICT Support X2.**

**Duties and Responsibilities**:
**Desktop Support**
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.

**Software and Hardware Installations and Support for Software and Hardware Installations**
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
- Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:

- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified

**Information Technology Administrative Functions**
- Liaises with service provides on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation

**Competencies Required**:

- Good interpersonal skills
- Good literacy and systems administration
- Time management and organisational skills
- Initiative and problem-solving prowess
- Strong communication skills
- Ability to cope in a pressured environment

**Minimum Qualification Requirements**:

- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

**Minimum Work Experience Requirements**:

- Minimum of 3 years experience in ICT

**Special requirements**:

- Driver's license (where public transport does not permit) and must be willing and to work the required ICT shift structure working hours (which includes evening work and shifted Saturdays).

  • Ict Support

    3 months ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head: Ict Support

    3 months ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Ict Support Technician

    4 months ago

    Cape Town, South Africa SUMMIT Africa Recruitment Full time

    **Responsibilities/Tasks**: - Support the on-going implementation of the IT Strategic plan. - Build and maintain full understanding of technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients. - Report to ICT Team lead and provide input and support on all ICT projects. - Maintain...

  • Ict Support Specialist

    4 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...

  • Ict Support Specialist

    4 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...

  • ICT Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa RMV Solution Full time

    About RMV SolutionRMV Solution is a leading innovator and preferred independent supplier of telecommunications solutions, recognized globally for its sophisticated solutions to national governments and law enforcement agencies in the global fight against cross-border and international crime.Job OverviewWe are seeking a highly skilled ICT Support Specialist...

  • ICT Support Technician

    4 months ago

    Cape Town, South Africa RMV Solution Full time

    ABOUT THE COMPANY:Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities. We provide sophisticated solutions to national governments and law enforcement agencies in the global...

  • ICT Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa RMV Solution Full time

    About the CompanyRMV Solution is a leading innovator and preferred independent supplier of telecommunications solutions, recognized globally for its sophisticated solutions to national governments and law enforcement agencies in the fight against cross-border and international crime.Job OverviewThe company commissions and supports complex systems worldwide...

  • Deputy Director: ICT Service Management Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Deputy Director of ICT Service Management SupportWe are seeking a highly skilled and experienced individual to lead our ICT Service Management Support team.About the Role:Manage the Information and Communication Technology (ICT) Services Sub-DirectorateOversee the planning, implementation, and maintenance of ICT servicesDevelop and implement...

  • Ict Manager

    4 weeks ago

    Cape Town, South Africa Switch Consultants Full time

    **Job Details**: Permanent / Hybrid **MAIN PURPOSE OF JOB**: - As part of the strategic ICT Leadership team you will be expected to drive the Digital Transformation of business operations and enterprise services. - Broaden the leadership of ICT function at divisions, as well as actively supporting the divisional CIO with the daily ICT operations and...

  • Deputy Director: ICT Service Management Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    The Western Cape Government is seeking a highly skilled and experienced individual to lead the Information and Communication Technology (ICT) Services Sub-Directorate. This is a key role within the Department of Infrastructure, responsible for managing the delivery of ICT services to support the government's operations.**Key Responsibilities:**Develop and...

  • Deputy Director: ICT Service Management Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job SummaryWe are seeking a highly skilled and experienced Deputy Director to lead our ICT Service Management Support team. The successful candidate will be responsible for identifying, implementing, and maintaining departmental ICT policies and application systems.Key ResponsibilitiesManage the interface with CEI and other service providersCoordinate...

  • Deputy Director: ICT Service Management Support

    3 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job SummaryThe Western Cape Government is seeking a highly skilled and experienced Deputy Director to lead the ICT Service Management Support team. The successful candidate will be responsible for identifying, implementing, and maintaining departmental ICT policies and application systems.Key ResponsibilitiesTo identify, implement, and maintain departmental...

  • Ict Technician

    3 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...

  • Ict Technician

    4 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...

  • ICT Manager: Classroom Support Services

    4 months ago

    Cape Town, South Africa Planet10 Full time

    We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.  A relevant tertiary qualification (NQF 6 or higher).A minimum of 6 years’ experience in an ICT or AV...

  • Deputy Director: ICT Service Management Support

    1 month ago

    Cape Town, South Africa Western Cape Government Full time

    Minimum Requirements An appropriate 3-year National Diploma qualification (B-Degree or higher) in Information Technology or Public Administration/ or Business Administration; A minimum of 3 years management level experience.  Recommendation Knowledge and experience of the Public Service Corporate Governance Information and Communication Technology...

  • Corporate Ict Support Technician

    3 months ago

    Cape Town, South Africa Dotdigital Full time

    **About Us**: **The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Process Engineer X2

    3 weeks ago

    Cape Town, Western Cape, South Africa saint-gobain Full time

    About the RoleWe are seeking a highly skilled Process Engineer X2 to join our team at Gyproc, a Saint-Gobain company. As a Process Engineer X2, you will play a critical role in ensuring the quality and safety of our manufacturing processes.Key ResponsibilitiesDevelop and implement process improvements to optimize manufacturing efficiency and...

  • Ict Systems Administrator

    4 months ago

    Cape Town, South Africa CTICC Full time

    **Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...