Regional Operations Manager

7 months ago

Cape Town, South Africa HotelJobs.co.za Full time

**Overview**

My client is an Independent NPO with Care Facilities for the Aged and Children in the following centers Cape Town, Johannesburg, Pretoria, Port Elizabeth and Durban in South Africa and Harare in Zimbabwe. This NPO Group is committed to providing quality, value driven, holistic health care to all its tenants and patients in these establishments.

**The following position has become available: REGIONAL OPERATIONS MANAGER**

The regional Operations Manager reports into the Group COO.

**My Client Offers**
- Highly Competitive Salary
- Provident Fund
- All Business travel related expenses will be covered by the company.

**Requirements**:
**The successful incumbent should meet the following requirements**:

- High school - Matric Certificate
- Bachelor's degree or Diploma in business administration, management, or a similar field preferred. ( Hospitality / Healthcare)
- 5 -10 + years of senior management and leadership experience in the: Healthcare, Hospitality, NPO - Assisted Living/Aged Care sectors.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office, with CRM systems, and project management tools.
- Excellent leadership and decision-making skills.
- Ability to multitask and work efficiently under pressure.
- Strong analytical and problem-solving skills.
- Strong understanding and familiarisation with Occupational Health and safety
- ** It is very important to note that this position will be based in Cape Town but will require extensive travel often for long periods of time ( 1- 2 weeks) and can be unscheduled at very short notice.**

**Key Performance areas include**:

- Facilities Management
- Operations Management
- Property Maintenance Management
- Project & Development Management
- Hospitality & Services Management
- Asset & Equipment Management
- Fleet Management
- Utilities Management
- Family Relationship Management
- Occupancy & Room Management
- Occupational Health & Safety
- Employee Relations

**The Regional Operations Manager **will work very closely with the** Company Internal **Controller and be responsible for the following:
**Operations Property & Risk**
- Draft yearly audit plans to monitor the following areas of operations as per set audit criteria.
- Certifications & general house compliance
- Service level agreements compliance and expiries
- Health and Safety compliance
- Nursing Compliance
- Governmental Compliance
- Human Resources
- Risk management
- Control management over operations effectiveness.
- Financial compliance over operational processes.***
- Determine internal audit scope and develop monthly and annual plans for the region.
- Perform yearly audit cycles through the region based on the prescribed criteria.
- Obtain, analyse, and evaluate documentation, previous reports, data, report flowcharts.
- Prepare and present reports that reflect the audit's results and document process.
- Act as an objective source and offer advice and insights to ensure that audit goal is achieved.
- Identify loopholes, recommend risk aversion measures, and highlight possible cost-savings proposition that can be implemented.
- Maintain open communication with house management ensuring transparency to maintain a good relationship.
- Document the audit process and prepare audit findings to the regional office.
- Conduct follow up audits to monitor and advise managements of needed interventions.
- Engage in continuous knowledge development regarding sector's rules, regulations, best practices, tools, techniques, and performance standards.
- Oversee and monitor daily administrative activities across functions for general operational compliance.
- Track the business compliance certificates for all Care Facilities / Homes as high priority.
- Health and safety compliance - oversee the safety files and folders and appointments and general compliances.
- Maintain and improve the current processes and reporting systems.
- Ensure all internal administrative policies and procedures are adhered to meet compliance and governance requirements.
- Ensure that the company runs with legality and conformity to established regulations.
- Manage service level agreements and relations with customers, vendors, partners, and other stakeholders and ensure legal and compliance aspects are compliant.
- Management of company occupational Health & Safety Compliance
- Relevant Policy development and implementation
- Utility management and implementation/maintenance of cost control measures in place
- Oversea Fleet control and supervision of pool vehicles records

**Security**
- Setup and maintain a system for the internal control of information security.
- Develop policies and processes for internal control and optimise the control aspects.
- Develop indicators for the internal control of information security.
- Perform information security risk assessments and serve as an internal auditor for security issues.
- Review all system-related security plans throughout the organ

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