Regional Operations Manager

1 month ago


Cape Town, Western Cape, South Africa Recruitment Room Full time

We are seeking an exceptional Regional Operations Manager for South Africa to spearhead our strategic growth and drive business excellence. This role requires a seasoned leader who can scale operations, meet revenue targets, and ensure outstanding service quality across locations.

Key Responsibilities
  • Strategic Market Expansion: Develop and implement market entry and growth strategies, aligning with company objectives and local market needs. Identify high-impact partnerships to drive customer acquisition and enhance brand presence.
  • Revenue & Performance Management: Own P&L responsibilities for the South African market, focusing on aggressive revenue and profitability targets. Design data-driven processes to monitor key performance indicators and optimize operational efficiency.
  • Operational Leadership & Efficiency: Oversee day-to-day operations across multiple locations, ensuring seamless coordination between teams. Develop and refine operational processes to enhance service quality and reduce delivery times.
  • Team Development and Cross-functional Collaboration: Build, lead, and motivate a high-performing team across various functions, fostering a culture of accountability and growth. Work closely with marketing, customer service, and supply chain teams to align operational goals with brand and customer experience objectives.
  • Customer Experience and Quality Assurance: Ensure highest standards of food quality, safety, and service are maintained consistently across all locations. Partner with customer experience teams to gather and act on customer feedback, proactively improving offerings.
Requirements
  • 7+ years of experience in high-growth, customer-focused industries, with a track record of scaling operations and leading large teams.
  • Proven experience in managing P&L, driving revenue growth, and meeting strict performance targets.
  • Strong analytical skills and ability to leverage data for strategic decision-making and performance optimization.
  • Demonstrated success in creating cross-functional collaboration and building high-performance teams in dynamic environments.
  • Leadership: Ability to inspire and lead diverse teams, fostering a culture of performance and accountability.
  • Business Acumen: Expertise in financial management, budgeting, and resource optimization, with a strategic mindset for scaling operations.
  • Operational Excellence: Hands-on experience with process improvement, operational efficiency, and delivering exceptional customer service.

Salary: R1,200,000 - R1,500,000 per annum (dependent on experience)



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